Which browser are you using? There are different installers for different browsers. If you use multiple browsers, you'll need to ensure you have Flash Player installed for the various browsers you use.
Please do the following:
- Post a screenshot (The specified item was not found.) see of the Control Panel\All Control Panel Items\Programs and Features showing the Flash Player item AND the version installed (you may need to select to view the Version column)
- Upload the FlashInstall.log file saved at C:\Windows\System32\Macromed\Flash using the The specified item was not found. instructions. If this is a 64-bit OS there is another FlashInstall.log file saved at C:\Windows\SysWow64\Macromed\Flash. I'll need both files from a 64-bit OS. Post the URL to the uploaded file(s) in your reply.