5 Replies Latest reply on Jul 21, 2015 3:06 PM by Szalam

    Crash in 3D mode

    gfurlow Level 1

      On a MacBook Pro in 10.10.4, 16gb ram.  AE CC15

       

      In 3D timeline, when switching from 2 or 4-view to 1 view... get the beach ball then crash.  Happened several times now.

       

      Anyone else?

       

      Thanks,

       

      gf

        • 1. Re: Crash in 3D mode
          Szalam Adobe Community Professional & MVP

          Does it behave properly in CC 2014?

          • 2. Re: Crash in 3D mode
            gfurlow Level 1

            Project did not crash in CC14... 

            I have attached the latest crash report below.

             

            Process:               After Effects Path:         

                   /Applications/Adobe After Effects CC 2015/Adobe After

            Effects CC 2015.app/Contents/MacOS/After EffectsIdentifier:     

                 com.adobe.AfterEffectsVersion:               13.5

            (13.5)Code Type:             X86-64 (Native)Parent Process: 

                 ??? Responsible:           After Effects User

            ID:               501

            Date/Time:             2015-07-21 13:43:01.521 -0700OS Version:

                       Mac OS X 10.10.4 (14E46)Report Version:     

            11Anonymous UUID:        02600DDD-1E2B-5BD7-40FA-0C78AB55A2F3

            Sleep/Wake UUID:       EDB0B23F-2EFE-4B5B-99A6-D6FB5782F33E

            Time Awake Since Boot: 21000 secondsTime Since Wake:       20000

            seconds

            Crashed Thread:        0  Dispatch queue: com.apple.main-thread

            Exception Type:        EXC_BAD_ACCESS (SIGSEGV)Exception Codes: 

                KERN_INVALID_ADDRESS at 0x000000000000000a

            VM Regions Near 0xa:-->     __TEXT               

            0000000100000000-0000000100005000  r-x/rwx SM=COW

            /Applications/Adobe After Effects CC 2015/Adobe After Effects CC

            2015.app/Contents/MacOS/After Effects

            Thread 0 Crashed:: Dispatch queue: com.apple.main-thread0   ???   

                                   0x000000000000000a 0 + 101 

            U.dylib                        0x000000010354282a

            Up_InvokeUnhandledExceptionOrHardwareErrorHandler() + 742   U.dylib

                                   0x000000010358b763

            SetupHardwareExceptionHandling(bool) + 4193 

            com.adobe.dvacore.framework    0x0000000103b4cae7 (anonymous

            namespace)::SignalHandler(int, __siginfo, void) + 4074 

            libsystem_platform.dylib       0x00007fff97927f1a _sigtramp + 265

              com.adobe.AfterEffectsLib.framework 0x0000000100587252

            ae::egg::ItemButtonBar::UI_Invalidate_Timecode(T_Time const*) + 1306

              com.adobe.AfterEffectsLib.framework 0x00000001003dedfb

            CComposition::TimeNeedle_Scrub(T_Time const&) + 6997 

            com.adobe.AfterEffectsLib.framework 0x00000001004640e6

            CItem::UpdateNeedle(T_Time, T_Time*) + 9348 

            com.adobe.AfterEffectsLib.framework 0x0000000100535f9e

            CPanoProjItem::PreviewAsync_MoveManualNeedle(FEE_ManualNeedleState*,

            T_Time const*) + 6709   com.adobe.AfterEffectsLib.framework

            0x00000001004bdeb7

            CPano_AsyncPlayer::Playback_Main_Churn(boost::shared_ptr const&,

            unsigned long long) + 2896710  com.adobe.AfterEffectsLib.framework

            0x00000001004b677f

            CPano_AsyncPlayer::StaticPlayback_Main_Churn(boost::weak_ptr,

            boost::weak_ptr const&, unsigned long long) + 89511

            com.adobe.AfterEffectsLib.framework 0x00000001004c45de

            boost::_bi::bind_t boost::bind(void (*)(boost::weak_ptr,

            boost::weak_ptr const&, unsigned long long), boost::weak_ptr,

            boost::weak_ptr, unsigned long long) + 195012

            com.adobe.dvacore.framework    0x00000001039ea8dc

            boost::function0::operator()() const + 2813

            com.adobe.dvacoreframework    0x0000000103a25ed2

            dvacore::threads::(anonymous

            namespace)::RunLoopAdaptor::Execute(__CFRunLoopTimer, void) + 1814

            com.apple.CoreFoundation       0x00007fff96a3e2e4

            __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 2015

            com.apple.CoreFoundation       0x00007fff96a3df73

            __CFRunLoopDoTimer + 105916  com.apple.CoreFoundation     

            0x00007fff96ab153d __CFRunLoopDoTimers + 30117

            com.apple.CoreFoundation       0x00007fff969f9608 __CFRunLoopRun

            + 202418  com.apple.CoreFoundation       0x00007fff969f8bd8

            CFRunLoopRunSpecific + 29619  com.apple.HIToolbox         

            0x00007fff975ca56f RunCurrentEventLoopInMode + 23520

            com.apple.HIToolbox            0x00007fff975ca1ee

            ReceiveNextEventCommon + 17921  com.apple.HIToolbox         

            0x00007fff975ca12b _BlockUntilNextEventMatchingListInModeWithFilter +

            7122  com.apple.AppKit               0x00007fff9254b8ab

            _DPSNextEvent + 97823  com.apple.AppKit             

            0x00007fff9254ae58 -[NSApplication

            nextEventMatchingMask:untilDate:inMode:dequeue:] + 34624

            com.apple.AppKit               0x00007fff92540af3

            -[NSApplication run] + 59425  com.adobe.AfterEffectsLib.framework

            0x0000000100321901 CApplication::Run() + 6526

            com.adobe.AfterEffectsLib.framework 0x0000000100294e84

            MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*,

            bool, void**, int, int, int) + 107627

            com.adobe.AfterEffectsLib.framework 0x0000000100294a1b EggMain(bool,

            bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 5928

            com.adobe.AfterEffects         0x000000010000310e main + 183829

            com.adobe.AfterEffects         0x00000001000029d4 start + 52

            Thread 1:: Dispatch queue: com.apple.libdispatch-manager0 

            libsystem_kernel.dylib         0x00007fff8d5f0232 kevent64 + 101

              libdispatch.dylib              0x00007fff8f7eca6a

            dispatchmgr_thread + 52

            Thread 2:0   libsystem_kernel.dylib         0x00007fff8d5ef136

            __psynch_cvwait + 101   com.apple.CoreServices.CarbonCore

            0x00007fff94542a77 TSWaitOnCondition + 1082 

            com.apple.CoreServices.CarbonCore 0x00007fff94542c76

            TSWaitOnConditionTimedRelative + 1713 

            com.apple.CoreServices.CarbonCore 0x00007fff94518d6b MPWaitOnQueue +

            1924   com.adobe.dvacore.framework    0x0000000103a3587d

            dvacore::threads::ThreadSafeDelayQueue::PopWithTimeout(std::auto_ptr&,

            int) + 1415   com.adobe.dvacore.framework    0x0000000103a337e0

            dvacore::threads::(anonymous

            namespace)::ThreadedWorkQueue::WorkerMain(boost::shared_ptr const&,

            boost::shared_ptr const&) + 1606   com.adobedvacore.framework 

            0x00000001039ea8dc boost::function0::operator()() const + 287 

            com.adobe.dvacore.framework    0x0000000103a30734

            dvacore::threads::(anonymous namespace)::LaunchThread(std::string

            const&, boost::function0 const&, dvacore::threads::ThreadPriority,

            boost::function const&, boost::function const&) + 1648 

            com.adobe.boost_threads.framework 0x00000001091fb56a thread_proxy +

            1869   libsystem_pthread.dylib        0x00007fff8e6f9268

            pthreadbody + 13110  libsystem_pthread.dylib     

            0x00007fff8e6f91e5 pthreadstart + 17611  libsystem_pthreaddylib 

                 0x00007fff8e6f741d thread_start + 13

            Thread 3:0   libsystem_kernel.dylib         0x00007fff8d5f021a

            kevent + 101   com.adobe.dvatransport.framework 0x0000000108e80597

            boost::asio::detail::task_io_service::do_run_one(boost::asio::detail::scoped_lock&,

            boost::asio::detail::task_io_service_thread_info&,

            boost::system::error_code const&) + 3752 

            com.adobedvatransport.framework 0x0000000108e80108

            boost::asio::detail::task_io_service::run(boost::system::error_code&)

            + 5523   com.adobe.dvatransport.framework 0x0000000108e6fd77

            SkyConnectionEnv::MainLoop() + 1674 

            com.adobe.dvatransport.framework 0x0000000108e6f829

            SkyConnectionEnv::StaticThreadFunc(SkyConnectionEnv*) + 95 

            com.adobe.boost_threads.framework 0x00000001091fb56a thread_proxy +

            1866   libsystem_pthread.dylib        0x00007fff8e6f9268

            pthreadbody + 1317   libsystem_pthread.dylib     

            0x00007fff8e6f91e5 pthreadstart + 1768   libsystem_pthread.dylib 

                 0x00007fff8e6f741d thread_start + 13

             

              

                         =======TOTAL                       

                 38.3GTOTAL, minus reserved VM space     38.3G

            Model: MacBookPro9,1, BootROM MBP91.00D3.B0B, 4 processors, Intel Core

            i7, 2.6 GHz, 16 GB, SMC 2.1f175Graphics: Intel HD Graphics 4000, Intel

            HD Graphics 4000, Built-InGraphics: NVIDIA GeForce GT 650M, NVIDIA

            GeForce GT 650M, PCIe, 1024 MBMemory Module: BANK 0/DIMM0, 8 GB, DDR3,

            1333 MHz, 0x8502, 0x505344333847313333333253000000000000Memory Module:

            BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x8502,

            0x505344333847313333333253000000000000AirPort:

            spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom

            BCM43xx 1.0 (7.15.166.24.3)Bluetooth: Version 4.3.5f8 15969, 3

            services, 18 devices, 1 incoming serial portsNetwork Service: Wi-Fi,

            AirPort, en1Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GBSerial ATA

            Device: MATSHITADVD-R   UJ-8A8USB Device: HubUSB Device: HubUSB

            Device: Rugged THB USB 3.0USB Device: Apple Optical USB MouseUSB

            Device: Apple Cinema DisplayUSB Device: FaceTime HD Camera

            (Built-in)USB Device: HubUSB Device: iPodUSB Device: HubUSB Device: IR

            ReceiverUSB Device: BRCM20702 HubUSB Device: Bluetooth USB Host

            ControllerUSB Device: Apple Internal Keyboard / TrackpadThunderbolt

            Bus: MacBook Pro, Apple Inc., 25.1

            • 3. Re: Crash in 3D mode
              Szalam Adobe Community Professional & MVP

              I would highly recommend filing a bug report: Feature Request/Bug Report Form

              Attach your project file, if you can.

              Attach the crash report.

              Also, provide as much detail as possible about your hardware and software setup. Not just OS and CPU stuff, but also what third-party plugins are installed, what peripherals are plugged in, etc.

              • 4. Re: Crash in 3D mode
                Szalam Adobe Community Professional & MVP

                Are you using the ray-traced renderer or the standard renderer?

                • 5. Re: Crash in 3D mode
                  Szalam Adobe Community Professional & MVP

                  Does this happen in every project, every time, or just certain projects? If only in certain projects, what is in those projects?