1 Reply Latest reply on Jul 24, 2015 6:31 AM by Janethalas

    Can't authorize as it shows connection error - tried everything on this forum - please help!

    ninac19986404

      Hi,

      I have purchased an e-book which I can't open after trying for days. I can download it as an acms file and choose to open it in ADE....but then once I get to ADE it asks me to authorize. I enter my user name and password and I get this message.

       

      - I have tried deleting ADE and re-installing

      - I can't choose help / delete authroization and it's greyed out

      - Ctrl/shift/D does not do anything

       

      Please help!