8 Replies Latest reply on Jul 26, 2015 5:37 AM by A.T. Romano

    Fehler beim hinzufügen von Medien (Filmen) aus Dateien

    wolledoe Level 1

      Neuerdings kann ich keine Dateien (Filme) im .avi- oder .mov-Format einfügen. Selbst bei fertigen Projekten taucht dieser Fehler auf. Was kann ich tun?

        • 1. Re: Fehler beim hinzufügen von Medien (Filmen) aus Dateien
          A.T. Romano Level 7

          wolledoe

           

          What version of Premiere Elements and on what computer operating system is it running?

           

          There was a problem in the translation, so please tell us

           

          1. What are you doing when you get this error...

          a. Importing .avi or .mov files into a Premiere Elements project

          b. Exporting using a AVI or QuickTime choice

          c. Other?

           

          What is the specific error message that you get? Does it shutdown the project and crash the program?

           

          Other questions...

           

          1. Do you have the latest version of QuickTime installed on your computer and are you running the programs as administrator?

          2. Does the problem exist with and without the antivirus and firewalls disabled?

          3. Is your video card/graphics card driver version up to date according to the web site of the manufacturer of the card?

          4. Others, that will be related to the specific version of the program that you are using as well as the properties of your source files.

           

          Please review, consider, and supply more details. If you need clarification, please do not hesitate to ask.

           

          Thank you.

           

          ATR

          • 2. Re: Fehler beim hinzufügen von Medien (Filmen) aus Dateien
            wolledoe Level 1

            Hallo,

            ich habe premiere 12, auf Windows 8.1.

            Bis 3.7.2015 funktionierte Premiere, seit gestern bekommen ich die

            anliegende Fehlermeldung, auch von den älteren Projekten.

            Ich habe nichts neues auf dem Computer installiert, außer die

            automatischen Updates von Windows. Quicktime ist installiert und auf

            neuestem Stand. Alle Videos sind außerhalb von Premiere auf meinem

            Computer abspielbar. Es scheint, als ob der Fehler bei allen Videos

            auftritt die als Datei importiert werden sollen.

            Eine Neuinstallation von Premiere Element brachte keinen Erfolg.

            Ich bin ratlos und sauer!

            Gruß

            Wolledoe

             

            Am 22.07.2015 um 14:59 schrieb A.T. Romano:

            >

                  Fehler beim hinzufügen von Medien (Filmen) aus Dateien

             

            created by A.T. Romano <https://forums.adobe.com/people/A.T.+Romano>

            in /Premiere Elements/ - View the full discussion

            <https://forums.adobe.com/message/7781716#7781716>

             

            • 3. Re: Fehler beim hinzufügen von Medien (Filmen) aus Dateien
              A.T. Romano Level 7

              wolledoe

               

              Thank you for the reply.

               

              We are not Adobe here. Rather user to user. The frequency of the Adobe presence in this forum is not defined. We can help you, but we do need details. Although disturbing to repeat what you know in front of you, it is necessary for us to know those details also to help us help you. Typically the answers are in the details.

               

              What is the error message that you are getting and when are you getting it?

              In your thread title, the error would seem to appear when you use Add Media. If that is the case, what is the message and what is a description of the files that you are trying to import? You mention .avi and .mov files. That .avi and .mov are just file extensions (wrapper formats that wrap the video and audio compression). What type of avi and what type of .mov. For example, AVCHD.avi does not import into the program. Xvid.avi is a terrible file to bring into Premiere Elements. MotionJPEG.avi has its problems which can be solved.

               

              On the other side - export...what error message...during encoding? Or is the error while you are trying to playback the video in the Windows Media Player?

              What is your export and what is your player in that case. MPEG2.mpg has problem in Windows Media Player for Microsoft reason and non support by that player for MPEG2 files. Typically the user goes to the free VLC player for the Windows 8.1 playback of MPEG2.mpg files.

               

              Please review and consider and then let us know how and if you want to continue. We are eager for your success and will do everything we can to help you gain that success.

               

              Thank you.

               

              ATR

              • 4. Re: Fehler beim hinzufügen von Medien (Filmen) aus Dateien
                wolledoe Level 1

                Hallo,

                wenn ich versuche .mov Dateien hinzuzufügen (Medien aus Dateien

                hinzufügen) bekomme ich  diese Fehlermeldung:

                Fehler .mov

                Beim Einfügen von .avi-Dateien (installierter Pic-Video MJPEG-Codec)

                erhalte ich diese Meldung:

                Fehler .avi

                 

                Aus aus älteren Projekten, die bis 3.7.2015 einwandfrei liefen, können

                Videodateien nicht mehr hinzugefügt werden.

                Es wurde außer automatischen Windows-Updates nichts installiert oder

                deinstalliert.

                Außerhalb dieses Forums habe ich gelesen, daß derselbe Fehler früher

                schon bei älteren Versionen von PRE (10)

                aufgetreten ist.

                Eine Neuinstallation von PRE brachte keinen Erfolg.

                Was nun?

                Gruß

                Wolledoe

                 

                 

                 

                Am 23.07.2015 um 22:26 schrieb A.T. Romano:

                >

                      Fehler beim hinzufügen von Medien (Filmen) aus Dateien

                 

                created by A.T. Romano <https://forums.adobe.com/people/A.T.+Romano>

                in /Premiere Elements/ - View the full discussion

                <https://forums.adobe.com/message/7787301#7787301>

                 

                • 5. Re: Fehler beim hinzufügen von Medien (Filmen) aus Dateien
                  wolledoe Level 1

                  Hallo, habe den Fehler selbst gefunden.

                  In der Systemsteuerung unter Programme und Features war Quicktime mit

                  Datum vom 5.7.2015 gelistet und offensichtlich korrupt.

                  Über die Reparaturfunktion wurde QT mit heutigen Datum erneuert und

                  alles funktioniert wieder.

                  Also, Fehlerursache war Quicktime.

                  Gruß

                  Wolledoe

                   

                   

                  Am 23.07.2015 um 22:26 schrieb A.T. Romano:

                  >

                        Fehler beim hinzufügen von Medien (Filmen) aus Dateien

                   

                  created by A.T. Romano <https://forums.adobe.com/people/A.T.+Romano>

                  in /Premiere Elements/ - View the full discussion

                  <https://forums.adobe.com/message/7787301#7787301>

                   

                  • 6. Re: Fehler beim hinzufügen von Medien (Filmen) aus Dateien
                    A.T. Romano Level 7

                    wolledoe

                     

                    Thank you for the additional information.

                     

                    AVI

                     

                    Premiere Elements can have problems with video that uses the video compression MotionJPEG. This varies from computer to computer.

                    It is not known if the problem is because the computer does not have the MotionJPEG codec or it does not recognize it. Typically the answer is one of the following:

                    1. Look to the camera that recorded the video to determine if it came with a Utility software that you can download and install to give you the MotionJPEG video codec that you need for your Premiere Elements project

                    or

                    2. Download and install a MotionJPEG codec from an online place..usually the codec is not free but does offer a generous tryout period.

                    or

                    3. Convert the MotionJPEG.avi to another format which does not use MotionJPEG codec and which is compatible with Premiere Elements project.

                    Have you tried all 3 possibilities?

                     

                    MOV

                     

                    Files with .mov file extensions would be expected to import into your Premiere Elements project provided you have the latest version of QuickTime installed on that computer. If you go to Publish+Share/Computer/QuickTime, do you have QuickTime presets to select in the Presets field? If yes, we should look to the video compression that goes with the .mov file extension - is it AVCHD (MP4 AVC/H.264) or H.264 or other. If you do not know, then knowing the brand/model/settings for the camera that recorded the video should give us the information that we need?

                     

                    Please confirm...did these .avi and .mov files ever work in Premiere Elements 12/12.1? Or did they only work for you in Premiere Elements 10? I want to make sure I am clear on that point.

                     

                    Thank you.

                     

                    ATR

                    • 7. Re: Fehler beim hinzufügen von Medien (Filmen) aus Dateien
                      wolledoe Level 1

                      Hi,

                      .mov and .avi-Files (with my Pic-Video Mjpeg-Codec) ever worked in

                      Premiere Elements. 12.

                      It seems the broken Quicktime was responsible for my problems. Repairing

                      Quicktime solved my Problem.

                      That's it.

                      Thank you.

                      regards

                      wolledoe

                       

                      Am 25.07.2015 um 23:41 schrieb A.T. Romano:

                      >

                            Fehler beim hinzufügen von Medien (Filmen) aus Dateien

                       

                      created by A.T. Romano <https://forums.adobe.com/people/A.T.+Romano>

                      in /Premiere Elements/ - View the full discussion

                      <https://forums.adobe.com/message/7793384#7793384>

                       

                      • 8. Re: Fehler beim hinzufügen von Medien (Filmen) aus Dateien
                        A.T. Romano Level 7

                        wolledoe

                         

                        Thanks for the update with the wonderful news that your problems were resolved with QuickTime repair.

                        Great job staying with and sorting through the troubleshooting.

                         

                        Best wishes

                         

                        ATR