What version of Premiere Elements and on what computer operating system is it running?
What are the properties of this video that will not import?
Interlaced or Progressive
Pixel Aspect Ratio
We may be able to get the information that we need from knowing the brand/model/settings of the camera that recorded the video.
Is this a video file that has video and audio components?
Are you having any of these problems with standalone audio files, for example, from iTunes?
Let us start here and then decide what next based on the details in your reply.
Version 13, adobe premier elements
PC, Hewlett packard computer desktop, running windows 8.1
Nothing will be brought to the edit desktop no video or audio
qt : Apple QuickTime (.MOV/QT)
File Type: QuickTime (.MOV)
Mime Type: video/quicktime
Recommended Display Size: 1280 x 720
Created: 2015 Jul 11 01:28:31
Modified: 2015 Jul 11 01:28:31
Codec is AVC1 Name H.264
The video camera is Bell and Howell DV 1200HD
Thanks for the follow up.
Do you have the latest version of QuickTime installed on your computer? If not, please install it. It is a requirement. And, be sure to be running the programs as administrator.
We will be watching for the results with QuickTime which is the first line of troubleshooting for your source H.264.mov video import.
Files are coming in now.
OK, let me play a bit, your help is outstanding, and your patience with a utter neophyte is greatly appreciated
Will rate you high on the forum.
"The FIles are coming in now." sounds so great. Glad for your success. Well done.
Please never hesitate to ask questions and importantly to ask for clarification whenever needed on anything written.
Best wishes for great videos and great video presentations.