What version of Premiere Elements on what computer operating system?
What was the brand/model/settings for the camera that recorded the video? (Trying to get the properties of the source media this way as the easiest way to get that information.)
What was the project preset that you set (manually) or you let the project set (automatically) to match the properties of the source media?
When you did your Windows Media export what preset did you select? Did you use the default settings for the selected preset or did you customize the preset under its Advanced Button/Video Tab, Audio Tab, Multiplexer Tab)?
This may be a matter of choice of project and export settings. But the answers will be in the details.
We will be watching for your reply with details as your time permits.
Brand of camera: Canon powershot SX50
I used premiere elements 13 on windows 8.1
I am not sure what the properties/presets are
when I clicked windows media I just kept it at WMV- 720x480 16x9 209.97
I hope this information helps
Your camera specifications include 1920 x 1080 at 24 progressive frames per second. Do you think that you are recording at that setting? Please check your camera setting to see if you can find the setting.
For now I am going to assume 1920 x 1080 @ 24 progressive frames per second and you are in a NTSC set up.
Project Preset should be
When you get to Publish+Share/Computer/Windows Media, select Presets = 720 x 480 16x9 29.97
But, now you are going to customize that preset for what you really need 1920 x 1080 @ 24 progressive frames per second.
So, click on the Advanced Button there, and go to the Video Tab. Set to the following....
If you see a chain link in the box to the right of Width and Height, click on it to remove it in order to be able to type in the values that you want for Width and Height. I have set the Average Video Bitrate (Kbps) to 10,000 Kbps. We can lower that if necessary if file size of the export becomes an issue.
If your details are other than what I have assumed in this example, please let me know, and I will adjust the details accordingly.
Ok, one more question:
how how do I set my project preset?
Thanks for the reply.
Premiere Elements 13/13.1 is designed to have the project set the project preset automatically based on its analysis of the properties of the first file dragged to its Timeline in the new project. Sometimes it does it OK, sometimes not. For the not time, then you follow the following to set the project preset manually
- Open the project to the Expert workspace, and go to File Menu/New Project and Change Settings.
- In Change Settings, set the project preset to match the properties of the source media. OK out of there.
- In the New Project dialog that opens, rename the project and make sure to have a check mark next to "Force Selected Project Setting on This Project". OK out of there.
- Back in the Expert workspace, import your source media using Add Media/ choice.
If the project does not do it right with the automatic way, you need to start a new project to do it the manual way.
If you let the project do it the automatic way and you need to check to find out what it set, then go to Edit Menu/Project Settings/General and look at the readings for Editing Mode, Timebase, Frame Size, and Pixel Aspect Ratio. If you have 1920 x 1080 @ 24 progressive frames per second and the project set for that, then you would see
and you know that you have the correct project preset.
You cannot make any significant project setting changes in this Project Settings dialog, but it does show which project settings are being used for the project.
Please consider. If clarification needed, please do not hesitate to ask.
Thanks for the follow up.
What I am seeing in the screenshot is an image that looks portrait instead of landscape oriented. Is that what you are seeing also? Or, is that just the way the screenshot got placed by the Adobe system? If that is the case, please check out the suggestions for posting screenshots so we can figure out what happened.
The specified item was not found.
If that is not the issue, then please review
a. The properties of your source media....example was for 1920 x 1080 @ 23.97/24 progressive frames per second
b. Your project setting as represented under Edit Menu/Project Settings/General
c. Your export settings as represented under Advanced Button/Video Tab settings under the choice of Presets. Did you remove the link icon in the box to the right of the Width and Height fields so that you could type in 1920 for Width and 1080 for Height? You remove that link by clicking on it.
as well as
d. player and player settings.
Please consider and then we can consider what can be done based on the details in your reply. The answers should be in those details.
Thank you for exploring the troubleshooting suggestions. .
Thanks for the screenshot in post 9.
These are the questions for which I need detail to draw my conclusion on the reason for the black borders.....
1. Do you confirm that you have a 1920 x 1080 project preset and a 1920 x 1080 video?
2. Have you updated 13 to 13.1 Update? If not, please do so.
3. Is what I am looking at in the screenshot the playback of the Timeline video in the Edit area monitor at Full Screen settings or something else?
4. What is the native resolution of your computer monitor which I think is shown in the screenshot? Could you be working with a monitor 1920 x 1200 or larger?
1. Yes I fixed my presets to that
2. Yes it is all up to date
3. The screenshot is a picture of the saved product and is being played back on windows media
4. I'm not sure
Thanks for the follow up.
So far, 1920 x 1080 project, 1920 x 1080 export, but 1920 x 1080 export is not being display in Windows Media Player to Full Screen.
Have you confirmed that you are in the Full Screen Mode of Windows Media Player?
Are you able to get Full Screen viewing in Windows Media Player with 1920 x 1080 video sources other than what you have been using?
Have you gone through the Windows Media Player 12 settings?
If you go to Control Panel/Appearance and Personalization/Display/Adjust Screen Resolution, what is shown there for the screen resolution?
Can you play the video in another computer player Full Screen?
To be continued
• I am in full screen of windows media
• yes, my phone is 1920 x 1080; I have also noticed that my video fits the windows media screen before its edited and then after I save it is when it shrinks.
• my computers screen resolution is 1920 x 1080
• and I tried playing in toshiba media player but it is also smaller than the screen there too
Thanks for the details.
When you were doing your export, did you select an export preset that was for 1920 x 1080 16:9 rather than 1440 x 1080 HD anamorphic 16:9 which is one where the 16:9 flag stretches the video for 1920 x 1080 display after encoding. With that choice, the 1920 x 1080 display depends on the player's recognition of the 16:9 flag.
Please remind me, when you take this video into the player, does the player information confirm that it is dealing with 1920 x 1080?
Still trying to sort this one out.
I think I found the key to this in your Windows Media Advanced export settings for Field Order and Pixel Aspect Ratio.
You should have Field Order = Progressive and Pixel Aspect Ratio = Square Pixels (1.0).
I think I have lost track of your frames per seconds....if your project is for 23.97 progressive frames per second, then set the rate to 23.976 in the Advanced Export Settings Video Tab. If your project is for 29.97 progressive frames per second, then set the rate to 29.97 in the Advanced Export Settings Video Tab.
So, starting with Publish+Share/Computer/Windows Media and Presets = WMV 720 x 480 16x9 29.97, the Advanced Button/Video Tab should look like the following, field by field
Please check that out and let us see if the above resolves all issues.
Add On...Looking back at post 3...this essentially is telling you the same thing, but I wanted to point out
a. I think I used version 12 instead of 13 to demo the settings
b. I left 29.97 frame rate instead of changing to 23.976.
But the solution for the Windows Media Player display I believe to be in the Field Order and Pixel Aspect Ratio settings which was not adjusted.
thank you so much for helping
Wonderful, wonderful news "it worked!". Thanks for that great screenshot which pointed to what you needed to do to gain your success.
Best wishes moving forward. Please do not hesitate to ask if you have questions about your Premiere Elements workflows.
We are very pleased with your results. Well done.