3 Replies Latest reply on Jul 26, 2015 10:17 AM by Brad Lawryk

    order processing takes too long

    M6killer

      I placed an order around 2:30 PM. I received an email confirming my order at 3:10 PM, yet when I try to download the image, it states the order is still processing. What's up? I need the image and certainly cannot wait 24 hrs for it to process so I can continue working.


      Please advise.

        • 1. Re: order processing takes too long
          Brad Lawryk Adobe Community Professional & MVP

          If you log into your Adobe Stock, can you see the image listed in your 'License History'?

           

          You should get instant access unless possibly a credit card issue or perhaps geographical location.

          • 2. Re: order processing takes too long
            M6killer Level 1

            I logged into Adobe Stock, cleared by browser cache, tried 2 other browsers, restarted my system and logged back into Adobe Stock to still find the order 'processing'. I contacted my credit card company and they showed the transaction as authorized and approved. I was able to download the image four hours (4) after purchase. I certainly home that isn't the standard turn around time for a service that is supposed to be interactive, immediate and encourage collaboration. I'm working with a remote freelancer and the clock was ticking, as I was incurring expenses having to pay him while he waits on an image I needed to download. All the other stock photo sites allow instantaneous download access. I'll give Adobe Stock one more shot next time I need an image but I have to say this was not the best first-time experience from an Adobe product and I've been using Adobe products since 1992.

            • 3. Re: order processing takes too long
              Brad Lawryk Adobe Community Professional & MVP

              I am thinking that was just a one off occurrence or at least a rare occurrence as in 15+ images so far I have always had instant access. However, I am curious as to where you see 'Processing' in the Stock admin?