1 Reply Latest reply on Jul 26, 2015 1:57 PM by wilmarb24797995

    hello [need help with exit code 7]

    wilmarb24797995

      Hello, I'm having trouble to install Premiere Pro and After Effects, the download is canceled without reason and what the creative cloud reports is "installation-fault read more" link appears in this:

      Exit Code: 7
      Please see specific errors below for troubleshooting. For example,  ERROR: DS003 ...
      -------------------------------------- Summary --------------------------------------

      - 1 fatal error(s), 0 error(s)



      ----------- Payload: Adobe Premiere Pro CC 2015 9.0.0.0 {38C72D42-0672-43B1-9E05-E7631684F9A1} -----------

      FATAL: DS003: Installer package might be corrupt. Re-download the installer and try again. (Cannot extract 'C:\Users\wilmar\AppData\Local\Temp\{3F3A1FCC-6F0C-419D-BAF9-6527D5BAC6FF}\PremierePro_9_ LS20\Adobe Premiere Pro CC 2015\payloads\AdobePremierePro9AllTrial\Assets1_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{38C72D42-0672-43B1-9E05-E7631684F9A1}'. Error: Error 1392 O arquivo ou pasta está corrompido e ilegível.)

      -------------------------------------------------------------------------------------


      Even if I restart the download is not finalized and have the same final repeatedly need help. The only software that was installed was the media encoder even I didn't wanting. Thank you I expect an answer

       

      [Title edited... Mod]