1 Reply Latest reply on Jul 26, 2015 10:42 PM by DeepankarM

    Download problem with adobe flash player


      Having problem installing Flash Player. Comes up with following message:-

                                        script error

      an error has occurred in the script on this page

      line                202

      char                    13

      Error unable to set "inner HTML" of undefined or null reference

      code           0

      URL    res://c:|users Jan & frank/downloads/flash player18ausha-install. exe/160

      Help please

        • 1. Re: Download problem with adobe flash player
          DeepankarM Adobe Employee

          Hi frankh29868472,

          If the DPI setting is not set to 100%, 125%, 150%, or 200% the script error will be shown.  If your DPI setting is set to something else, please set it to one of these and the installer should work.  We are working on a fix for this.


          To check/modify the DPI setting:

          1. Launch Control Panel and navigate to Control Panel\All Control Panel Items\Display
          2. In the left menu, select Set custom text size (DPI)
          3. In the Custom DPI Setting windows select 100%, 125%, 150%, or 200% from the drop down menu
          4. Select OK
          5. Select Apply
          6. Log off/on
          7. Online installer should now work without displaying the script error.