Please attach the screen shot of the error, it will be helpful in resolving the issue.
Its an network error , are you using Windows computer or Mac ?
please refer to the below links :
Follow below steps :
Quit Adobe Creative Cloud app.
Disable Anti-Virus and Firewall temporarily .
1)Open Control Panel and then click on the option "Network and Internet" .
2)Click on Internet options, click on 'Connections' tab.
3)In the 'Connections' tab, select 'LAN' settings, you will be able to view the Local area network settings box.
4)Check the box-"Automatically Detect Settings" and then "uncheck" all the other check boxes like 'Use automatic configuration script', 'Use a proxy server' , Bypass proxy server' ,then click on ok button .
5)Click on "LAN settings" button again , make sure "Automatically Detect Settings" is the only option selected, keep the LAN properties window open.
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
It will open Appdata folder.
Then navigate to Local>Adobe
Open Adobe folder and delete AAMUpdater and OOBE folders.
Then launch Adobe Creative Cloud app and check .
Still same ??
1)Navigate to C:\Windows\System32\drivers\etc and look for file named hosts inside etc folder.
2)Copy the hosts file to Desktop and open the same with notepad.
Let me know whether you can see any Adobe related entries inside Hosts file like 127.0.0.1 activate.adobe.com.......etc??
No Adobe entries and Proxy setting were same as mentioned .
Check with below link once :
That is the issue here , Adobe blocker entries in Hosts file causing the problem .
Windows 7 or 8/8.1?
It worked Thank you so much
Glad to hear that
You are most welcome.
I dont understand the instructions. there are many options when I click the link