9 Replies Latest reply on Jan 30, 2008 5:40 PM by Linux Rules

    Displaying apostrophes gets ugly

    CDurkee
      I'm using RoboHelp HTML X5 and I am hearing from some of my end users that the are seeing question marks where there should be apostrophes. Has anyone experienced this? Seems that most are seeing them using Firefox. I cannot reproduce this, but I have now heard it from 2 uesrs. Obviously it makes it difficult to read a sentence when you have a question mark pop up when there should be an apostrophe.

      Help!
        • 1. Re: Displaying apostrophes gets ugly
          Linux Rules Level 2
          Hello CDurkee -

          Been there, done that too many times...the problem is Microsoft. You are using the "smart" apostrophe (same problem with "smart" quotes) which is NOT a valid HTML character. Use character 39 NOT character 146.

          Stop using the Microsoft character set and stay within TRUE standards not "Our Way Because We Said So" sudo-standards from Microsoft. The problem will go away.

          Regards,
          gewb

          see:
          http://tatumweb.com/typerat/ansirodent.htm
          • 2. Re: Displaying apostrophes gets ugly
            CDurkee Level 1
            Thanks!
            • 3. Re: Displaying apostrophes gets ugly
              Linux Rules Level 2
              8^)

              Please mark as "solved" for future reference to others with the same problem.

              Regards,
              gewb
              • 4. Displaying apostrophes gets ugly
                Kim_N.
                How do you tell RoboHelp to not use the "smart quotes"? I'm using RoboHelp HTML and have the same problem. When I manually change the HTML code to ' for a double quote, RoboHelp changes it to a &#quo; instead. Is there a way to turn this off? (Nothing is mentioned in the help files.)

                RoboHelp changes the left-facing quote to a "smart quote" that faces to the right. This causes RoboHelp to also insert a r; just after the quote in the preview pane. It is a reproducible bug. If I'm in the HTML and enter “ or “, switch back to preview, back to HTML, and then back to preview the correct left-facing quote has changed to a right-facing quote and the additional r; is inserted.

                Thanks.

                Kim N.
                • 5. Re: Displaying apostrophes gets ugly
                  Peter Grainge Adobe Community Professional
                  Just delete the smart quotes and type the quote in Design view.

                  • 6. Re: Displaying apostrophes gets ugly
                    ElisaFnord Level 2
                    It might also be helpful to go into the Microsoft Word Tools menu, select AutoCorrect Options > AutoFormat as You Type, and deselect Replace as you type: "Straight quotes" with "smart quotes." This makes it less likely that they will sneak in.

                    Also, just for grins, Linux Rules: I agree that character 146 is a pseudo-ASCII standard enforced by the 800-pound gorilla of the computing industry. But it isn't a pseudo-standard. Those stupid curly quotes have been the standard for printers since long before the computer was thought of!

                    Elisa
                    • 7. Re: Displaying apostrophes gets ugly
                      Linux Rules Level 2
                      Hello Elisa -

                      "Smart quotes" have been around for the print media and is a standard for that media. It is not a standard for use in html (reference W3C, the body responsible for maintaining many of the core standards and protocols of the Internet).

                      Regards,
                      GEWB
                      • 8. Re: Displaying apostrophes gets ugly
                        ElisaFnord Level 2
                        Absolutely! That's the point I was trying to make.

                        Hey, I'm on your team here. I go completely nuts dealing with non-standard stuff like legacy fonts that were developed before W3C. Of course, their users insist on including them in their web sites.

                        How are we ever going to be able to find information (harder and harder, as more of it gets out there) if we can't store it in a standard way?

                        But I thought the print world deserved a nod, if only in a historical context. "A hundred copies, Brother Dominic..."

                        Elisa
                        • 9. Re: Displaying apostrophes gets ugly
                          Linux Rules Level 2
                          Hello Elisa -

                          Go team!

                          You're dating yourself with that quote...I still like that series of commercials!

                          Hmm, I remember writing my own printer driver for WordStar in DOS (2.2?)...now I'm dating myself!

                          Regards,
                          GEWB