2 Replies Latest reply on Dec 14, 2015 6:29 AM by hipolitorodrigues

    Lightroom doesn't start, closes automatically


      Hi, I installed Creative Cloud with Photoshop and Lightroom, bus Lightroom never has started. When I double click the application, just appear the cicle loading the program and closes automatically. The Adobe page support recommend Close the session and Start again, but doesn't function. I renamed the folders SLCache and SLStore and nothing happend. Still doesn't work. I uninstalled the application and reinstalled and doesn't work. Somebody had have the same problem and find the solution? Thanks everybody.

        • 1. Re: Lightroom doesn't start, closes automatically
          alejandroc76428734 Level 1

          The solution was easy, installing SP1 for Windows 7 I solved the problem and Lightroom works fine. Thanks

          • 2. Re: Lightroom doesn't start, closes automatically

            Same here. I did all things but Lightroom didn't start, untill..:

            It works on my Lightroom CC / WIN 10:


            01- Remove softwares:

            . AdobeCreativeCloudCleanerTool.exe / clear all


            02- Delete folders "Adobe":

            . C:\Program Files\Adobe

            . C:\Program Files\Common Files\Adobe

            . C:\Program Files (x86)\Adobe (need to rename and restart PC)

            . C:\Program Files (x86)\Common Files\Adobe

            . C:\ProgramData\Adobe (hidden folder)

            . C:\Users\USER\AppData\Local\Adobe

            . C:\Users\USER\AppData\Roaming\Adobe


            03- (If you didn't restart PC until here, do it now). Install Creative Cloud.


            04- Install old version LIGHTROOM through Creative Cloud..


            05- Restart PC.


            06- Try to open LIGHTROOM from the icon itself.

            . Here, probably, LIGHTROOM will not open and will ask for "MSVCP110.dll".

            It is the Microsoft Visual C + + 2012 that, I'm sure, It's already installed on your PC, but, some how without this dll. Microsoft website download / Microsoft Visual C + + 2012:



            07- Try to open LIGHTROOM from the icon itself again after reinstall Microsoft Visual C + + 2012:

            . Here, it will ask for Adobe ID.


            08- After Adobe ID, the LIGHTROOM will open(I hope) only the previous version.

            Close it and try to open through Creative Cloud. The program The program should open smoothly.


            09- Now you can update your LIGHTROOM through Creative Cloud.


            Some things seem different. But it works and after 6 days unable to work, It is all that matters.


            I hope it helps.