looking forward for reply.
I have same issue.
Moving post to Creative Cloud forum.
I can get that investigated & respond back to you.
Could you confirm the following by personal messaging?
1. Order number
2. Adobe ID
3. Time till when will you be staying in New Mexico.
Is there any answer on the question of brian?
its 11 / 2016 and the problem is still the same.
I've chatted with the support twice - first they tell me to wait for 24 hours, then I am supposed to contact paypal.
Please fix asap.