not permitted to relay (address changed for privacy...)

[michellev56699813]

Your message did not reach some or all of the intended
recipients.

      Subject:    test

      Sent: 7/28/2015 7:02 AM

The following recipient(s) cannot
be reached:

      'michelle@lsksvjklzdfjkldjf.org' on
7/28/2015 7:02 AM

            554 5.7.1 <END-OF-MESSAGE>:
End-of-data rejected: user not permitted to relay

      'micheldlfkjkldsljfkldsjf1@gmail.com' on 7/28/2015
7:02 AM

            554 5.7.1 <END-OF-MESSAGE>:
End-of-data rejected: user not permitted to relay

[Gaurav.Sharma]

Hi,

Please reach out to support team and they will help you to get this fixed.

Getting started

Do let me know if you have any question.

[Liam Dilley]

I doubt there is anything to fix, that clearly is a fake email and it will of course not deliver that.

[michellev56699813]

And this "clearly" is an inept person who is to help your clients?  Should I post the 3 business days of emails that I am unable to send to prove to you that there is a problem? Perhaps if I would be able to speak with someone directly rather than being forced on this forum I world be able to get this issue resolved and be back in business?

[michellev56699813]

Well, that is no help! This the answer I get? Kindly create a ticket# and connect me to someone that will address this.

[Pretty_Digital · Accepted solution]

Hi Michelle

The DO NOT ALLOW RELAY message is a message from the Adobe email servers (which are outsourced).

This message usually means a few emails from your email address have been flagged or hard bounced and the email provider has put a temp block from you relaying emails through the servers.

The fix is to get in touch with Adobe support and tell them the email address and the'll fix it on the spot. They'll remove the block. However if you keep getting blocked you might want to check you dont have a virus or something.

If you've got access to live chat they can do this for you in 30secs

Let me know

brett@prettydigital.com.au

[michellev56699813]

Thanks Brett,

I will try to get on chat right away!

I Appreciate your input,

Michelle