4 Replies Latest reply on Jul 28, 2015 8:44 AM by Brucgovn

    Unable to sign into my Creative Cloud desktop app

    robdemeritt

      Every time I try to open my account by clicking on the Creative Cloud icon in the taskbar, I just get the spinning wheel and it never goes away.  I cannot type in my email and password, and when I click on help, nothing happens.  Furthermore, when I try to sign in on Acrobat, nothing happens either.  I have not yet updated to 2015, but I am unable to do so since I cannot access my account at all.  I'm using a Macbook Pro.  Please help me correct the issue.

       

      ps. I've tried restarting my computer to no avail.