1 Reply Latest reply on Jul 29, 2015 4:59 AM by Steve Grisetti

    Premiere Elements 13


      I have a problem with Premiere Elements 13. If I open a video, i can hear the sound, but i can't see the video.

        • 1. Re: Premiere Elements 13
          Steve Grisetti Adobe Community Professional

          Gonna need a bit more information if you want our help, Roman.


          What operating system are you working on?


          Have you ensured you have the latest version of Quicktime, per the program's requirements?


          What model of camcorder is your video coming from and what format and resolution is it?