Your chat experience is typical. They have a script of questions to follow, despite what you tell them or what another CS person has done, already. They are really just a human interface to an Adobe knowledge base, not people that use PS and know what they are doing from personal experience, other than what issues they might have helped with on the phone/chat before.
ACR 9.1 is compatible with CS6, but ACR 9.2 and newer versions won't be so maybe that is what the chat people have heard and are slightly mistaken on what the last version of ACR is that works.
When you say you cannot work with TIFs in ACR what happens when you try and how are you trying to open ACR on the TIFs? For example, are you right-clicking in Bridge and you don't have the Open in Camera Raw option?
Can you upload one of these TIFs to www.dropbox.com and others can try to open it, in case there is something amiss with your computer, as opposed to the TIF, itself, being incompatible.
Thank you for responding to this issue. Since those unhappy postings, a
knowledgeable friend realized that ACR does not deal with files that
include layers. I often save TIF files with type layers so that I can
edit text should I find that needed. ACR on my machine now opens TIF and
JPG so long as there are no saved layers in TIF. This may help explain
why ACR does not open PSD files.
Since I had to re-install PhotoShop in this process, I am now using ACR
This experience has given me even more reason to work on becoming more
proficient with the stand-alone possibilities with both TOPAZ and OnOne
products. The browser alone in Perfect Photo Suite is worth the effort.
Several years ago I was a product tester for Premiere Pro and found the
Adobe support team fabulous -especially a contact I dealt with in
Again, thank you.
That makes sense. ACR can open TIFs and PSDs that have a composite preview layer on top, and then only that layers pixels are adjusted.
Thanks - you have just sparked a thought that has been bugging me -
before all of this, I would not have thought about ACR opening a TIF or
not because most of the time when I have had a complex or multi-layered
file, I would do that composite layer on top - and ACR must have been
routinely opening for those. What brought this all to a head was a
tedious and lengthy bout of scanning old negs of every size - and I
would do an adjustment in Nik Viveza or similar to produce a file with
reasonable contrast, exposure, and detail in highlights and shadows -
and as soon as that quick fix was done, I would save and go on to the
next one. So, I am thinking that the inability to access ACR with these
files was a problem. Co-incidentally, it is also possible for more than
one issue to rear ugly heads about the same time. Not only was I not
able to access ACR with a CTRL R from BRIDGE, I was also not able to
access PhotoShop with CTRL O for those TIF images. So, re-installing
PhotoShop may have been necessary after all - because those issues are
history now -- knock on wood.