11 Replies Latest reply on Jul 30, 2015 2:01 AM by glyne24265769

    Lightroom 6 works on my i3 laptop but not on my i7 PC

    glyne24265769

      Light room 6 works fine on my Toshiba i3 laptop but will not run on my i7 32GB PC. Lightroom 5.7 works fine on both.

        • 1. Re: Lightroom 6 works on my i3 laptop but not on my i7 PC
          F. McLion Adobe Community Professional & MVP

          When you say "does not work fine", what exactly is it that "does not work fine"

          • 2. Re: Lightroom 6 works on my i3 laptop but not on my i7 PC
            glyne24265769 Level 1

            Hi.It has just take 57minutes to process on HDR image, It is constantly crashing and corrupting catalogs. I have tried two AMD graphic card and they are not working with the GPU selected or un selected. Thanks.Glyn.GLYN EDWARDSPhone +44[0]1260 276762Mobile +44[0]7785 785178

            Cyprus  00357 96783600

                    

             

                  From: F. McLion <forums_noreply@adobe.com>

            To: glyn edwards <glyn.photographer@btinternet.com>

            Sent: Wednesday, 29 July 2015, 16:48

            Subject:  Lightroom 6 works on my i3 laptop but not on my i7 PC

                

             

             

            Lightroom 6 works on my i3 laptop but not on my i7 PC

            created by F. McLion in Photoshop Lightroom - View the full discussionWhen you say "does not work fine", what exactly is it that "does not work fine"  If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7807401#7807401 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7807401#7807401 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Photoshop Lightroom by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

             

            • 3. Re: Lightroom 6 works on my i3 laptop but not on my i7 PC
              andrewfreeman Level 3

              Can you provide your full system details, and information on the HDR image you are trying to merge?

               

              That is an excessive amount of time to process an image. It should complete in a few minutes from start to finish.

               

              GPU acceleration isn't used in the HDR merge function.

              • 4. Re: Lightroom 6 works on my i3 laptop but not on my i7 PC
                glyne24265769 Level 1

                Hi Andrew.I do not no what happened to Lightroom, It all started when i had a driver update for AMD 9650 graphics card and Lightroom started running slow and crashing. At this moment i am reloading Windows and stating with a new system as i have tried every thing including Adobe Tech Support.If it still does not work i am going to go back to 5.7

                 Thanks.Glyn.GLYN EDWARDSPhone +44[0]1260 276762Mobile +44[0]7785 785178

                Cyprus  00357 96783600

                        

                 

                 

                 

                     From: andrewfreeman <forums_noreply@adobe.com>

                To: glyn edwards <glyn.photographer@btinternet.com>

                Sent: Wednesday, 29 July 2015, 19:59

                Subject:  Lightroom 6 works on my i3 laptop but not on my i7 PC

                    

                 

                 

                Lightroom 6 works on my i3 laptop but not on my i7 PC

                created by andrewfreeman in Photoshop Lightroom - View the full discussionCan you provide your full system details, and information on the HDR image you are trying to merge? That is an excessive amount of time to process an image. It should complete in a few minutes from start to finish. GPU acceleration isn't used in the HDR merge function. If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7808429#7808429 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7808429#7808429 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" 

                 

                Start a new discussion in Photoshop Lightroom by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

                 

                • 5. Re: Lightroom 6 works on my i3 laptop but not on my i7 PC
                  andrewfreeman Level 3

                  There are issues with AMD graphics cards and new drivers: I suggest using an older driver that worked for now.

                  • 6. Re: Lightroom 6 works on my i3 laptop but not on my i7 PC
                    F. McLion Adobe Community Professional & MVP

                    As Andrew already mentioned, go back to driver version 14.4 and test again.

                     

                    Download old AMD driverr: Previous

                    • 7. Re: Lightroom 6 works on my i3 laptop but not on my i7 PC
                      glyne24265769 Level 1

                      Hi Andrew.That was the first thing i tried. I have formatted the C drive and rebuild the system from scratch.

                       Thanks.Glyn.GLYN EDWARDSPhone +44[0]1260 276762Mobile +44[0]7785 785178

                      Cyprus  00357 96783600

                              

                       

                            From: andrewfreeman <forums_noreply@adobe.com>

                      To: glyn edwards <glyn.photographer@btinternet.com>

                      Sent: Thursday, 30 July 2015, 6:52

                      Subject:  Lightroom 6 works on my i3 laptop but not on my i7 PC

                          

                       

                       

                      Lightroom 6 works on my i3 laptop but not on my i7 PC

                      created by andrewfreeman in Photoshop Lightroom - View the full discussionThere are issues with AMD graphics cards and new drivers: I suggest using an older driver that worked for now. If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7809934#7809934 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7809934#7809934 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" 

                       

                      Start a new discussion in Photoshop Lightroom by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

                       

                      • 8. Re: Lightroom 6 works on my i3 laptop but not on my i7 PC
                        glyne24265769 Level 1

                        Hi.That was the first thing i tried.I have removed the graphic card an it will not work with the intel i7 3770k built in graphics.  I decided to formatted the C drive and rebuild the system from scratch.

                        Thanks.Glyn.GLYN EDWARDSPhone +44[0]1260 276762Mobile +44[0]7785 785178

                        Cyprus  00357 96783600

                                

                         

                              From: F. McLion <forums_noreply@adobe.com>

                        To: glyn edwards <glyn.photographer@btinternet.com>

                        Sent: Thursday, 30 July 2015, 7:22

                        Subject:  Lightroom 6 works on my i3 laptop but not on my i7 PC

                            

                         

                         

                        Lightroom 6 works on my i3 laptop but not on my i7 PC

                        created by F. McLion in Photoshop Lightroom - View the full discussionAs Andrew already mentioned, go back to driver version 14.4 and test again. If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7810019#7810019 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7810019#7810019 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" 

                         

                        Start a new discussion in Photoshop Lightroom by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

                         

                        • 9. Re: Lightroom 6 works on my i3 laptop but not on my i7 PC
                          F. McLion Adobe Community Professional & MVP

                          Your CPU has an internal HD4000. This is officially not supported for GPU acceleration in LR. Nevertheless, there are people that report that GPU acceleration works just fine with this internal GPU.

                          Read more about GPU acceleration here: Adobe Photoshop Lightroom Help | Lightroom Graphics Processor Acceleration (GPU) Troubleshooting & FAQ

                          Of course, a decent dedicated graphic card will perform much better than the internal HD graphic.

                          If using AMD make sure to use the old driver 14.4.

                          • 10. Re: Lightroom 6 works on my i3 laptop but not on my i7 PC
                            glyne24265769 Level 1

                            Lightroom is now function correctly, but what a pain having to rebuild the C drive.

                             Thanks.Glyn.GLYN EDWARDSPhone +44[0]1260 276762Mobile +44[0]7785 785178

                            Cyprus  00357 96783600

                                    

                             

                                  From: F. McLion <forums_noreply@adobe.com>

                            To: glyn edwards <glyn.photographer@btinternet.com>

                            Sent: Thursday, 30 July 2015, 8:52

                            Subject:  Lightroom 6 works on my i3 laptop but not on my i7 PC

                                

                             

                             

                            Lightroom 6 works on my i3 laptop but not on my i7 PC

                            created by F. McLion in Photoshop Lightroom - View the full discussionYour CPU has an internal HD4000. This is officially not supported for GPU acceleration in LR. Nevertheless, there are people that report that GPU acceleration works just fine with this internal GPU.Read more about GPU acceleration here: Adobe Photoshop Lightroom Help

                            Lightroom Graphics Processor Acceleration (GPU) Troubleshooting & FAQOf course, a decent dedicated graphic card will perform much better than the internal HD graphic.If using AMD make sure to use the old driver 14.4. If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7810033#7810033 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7810033#7810033 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Photoshop Lightroom by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

                             

                            • 11. Re: Lightroom 6 works on my i3 laptop but not on my i7 PC
                              glyne24265769 Level 1

                              Hi Andrew.Lightroom is now function correctly, but what a pain having to rebuild the C drive. Thanks.Glyn.GLYN EDWARDSPhone +44[0]1260 276762Mobile +44[0]7785 785178

                              Cyprus  00357 96783600

                                      

                               

                                    From: andrewfreeman <forums_noreply@adobe.com>

                              To: glyn edwards <glyn.photographer@btinternet.com>

                              Sent: Thursday, 30 July 2015, 6:52

                              Subject:  Lightroom 6 works on my i3 laptop but not on my i7 PC

                                  

                               

                               

                              Lightroom 6 works on my i3 laptop but not on my i7 PC

                              created by andrewfreeman in Photoshop Lightroom - View the full discussionThere are issues with AMD graphics cards and new drivers: I suggest using an older driver that worked for now. If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7809934#7809934 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7809934#7809934 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" 

                               

                              Start a new discussion in Photoshop Lightroom by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.