1 Reply Latest reply on Jun 29, 2016 3:07 PM by newyorkcitypeoples

    During upgrade of LR5 to LR6 at 99% complete of the install this message appears "Adobe Application Manager Quit Unexpectedly"

    Gustave

      During upgrade of LR5 to LR6 at 99% complete of the install this message appears "Adobe Application Manager Quit Unexpectedly" Adobe Support has suggested different options but nothing has helped. I have LR5 and LR6 both with Serial Numbers and during the install process everything seems to run correctly until when the installation reaches 99% complete and then I receive the message. Same results over and over.

        • 1. Re: During upgrade of LR5 to LR6 at 99% complete of the install this message appears "Adobe Application Manager Quit Unexpectedly"
          newyorkcitypeoples

          Solution 3: Use a script to restore permissions

           

          If the previous solution does not resolve the folder permission issue, try this easy-to-run, shell-script-based solution explained below. This shell-script automatically restores the ownership and read/write permission, and it removes Access Control List (ACL) from the set of Adobe user folders and its subfolders.

           

           

          To run the shell script, do the following:

          1. Download LightroomCorrectPermission.zip using the above link. By default, the file is downloaded to /Users/[user name]/Downloads/LightroomCorrectPermission.zip
          2. Unzip the downloaded zip file to extract the LightroomCorrectPermission.sh shell script file.
          3. On your Mac desktop, type Terminal in the Spotlight search box and launch the Terminal app.
          4. From the Finder, drag and drop the unzipped LightroomCorrectPermission.sh shell-script file (from step 2) onto the Terminal window. You see the following text in the terminal window:
            /Users/[username]/Downloads/LightroomCorrectPermission.sh
          5. Press Enter to run the shell script.
          6. When prompted, enter your Mac login credentials.
            Note: Ensure that you use the account with administrator privilege to log in.
          7. Try to launch Lightroom.