5 Replies Latest reply on Dec 1, 2008 9:52 AM by tzeng

    AIR 1.5 Install problem

    [Reider] Level 1
      Hi

      I have the same problem as many others but I could not find my solution.

      I get this error when trying to install AIR 1.5:
      An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator

      I have 1.1 installed when I try to uninstall it I get this:
      An error occurred while uninstalling Adobe AIR. Uninstallation may not be allowed by your administrator.
      Then in add remove programs it shows that it's uninstalled but there had been a problem after that the 1.5 installer dose not try to update but start a new install but still can't.

      I'm the administrator, here is the log:

      Performing runtime install
      UI SWF load is complete
      UI initialized
      starting user confirmation
      Installation type: additionalNewest
      starting install
      Scheduling runtime installation operations
      uninstall scheduled for 1.0.5, 1.0.4
      Installed Product GUID: is same:false
      Beginning runtime installation
      Beginning install
      Uninstalling product w/ GUID {199FC15D-2E06-47BE-B3EA-CA086FCB94CF}
      Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
      Rollback due to error complete
      error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
      runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
      begin quitting


      Anybody has a solution?