4 Replies Latest reply on Jul 30, 2015 8:14 AM by Aksakhirn

    PS crashes on saving file particularly opened from Lightroom

    JBT&DT

      Have installed the last 2 upgrades to PS & LR CC

      since the first of these (and still after the latest update have the following problem (Windows 7)):

      After editing a photo in PS exported from LR, or saving an edited photo in LR the Programs crash on closing the save as dialogue box or the open file itself and a Windows error message such as below says:

      "Adobe PS CC 2015 has stopped working"

      "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"

      "Close program"

       

      I have noted on other forums other persons have this problem.

       

      Does anyone know of a solution, windows itself cannot find one!

       

      Thanks in advance

        • 1. Re: PS crashes on saving file particularly opened from Lightroom
          Aksakhirn

          Hi Guys,

           

          Same issue here for me for some days now (about 3 days ago).

           

          Each time I'm trying to modify a file coming from Lr in Ps make Lr crashes 100% of time when going back in Lr.

          I've noticed that sometimes another window is opened in background with title "shadow" but I'm not able to do any deal with it.

           

          I've also noticed that Lr is now crashing any time when he wants while in development mode and exploring the files.

           

          Only way to get out of this is to kill the process in the tasks manager.

           

          I've tried several corrections ( purging database caches, re-installing Lr, ... ) but nothing is working.

           

          This is over boring and we have other things to do than loosing time in such an issue.

           

          Hey Adobe Guys, Please help quickly !!
          Else I will not have any reason to keep a subscription ...

           

          Thx

          • 2. Re: PS crashes on saving file particularly opened from Lightroom
            Aksakhirn Level 1

            So it seems we have the source of the problem : GPU acceleration !

             

            Last AMD ATI drivers is obviously the origin of a conflict so 2 ways to solve the issue :

             

            1. Going back on an older driver
            or
            2. Desactivate GPU Acceleration

             

             

            It sucks, boring issue !!
            Will try this to see if it's okay ...

            • 3. Re: PS crashes on saving file particularly opened from Lightroom
              Aksakhirn Level 1

              This it !!
              Trying to desactivate GPU Acc in Lr makes it crashes instantly 100% !!

               

              Here is an offline way to disable it :

               

              Deactivate the GPU acceleration while LR is not running:

              Navigate to %appdata%\Adobe\Lightroom\Preferences\Lightroom 6 Preferences.agprefs and change the following line:

              useAutoBahn = true,

              to the following

              useAutoBahn = false,

              Save and close and launch Lightroom 6 again

              • 4. Re: PS crashes on saving file particularly opened from Lightroom
                Aksakhirn Level 1

                It's Okay JBT you can go this way it's working fine for me !!
                (desactivate GPU Acc.)

                 

                Not the best way to solve it but it's working with no more crashes so let's go with it right now