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I've been on hold forever waiting for help can i resolve this?
if you have a mac serial number, you can download a trial and activate it with that serial.
if you don't have a mac serial number, Exchange a product for a different language or platform version
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if you have a mac serial number, you can download a trial and activate it with that serial.
if you don't have a mac serial number, Exchange a product for a different language or platform version