11 Replies Latest reply on May 24, 2011 1:30 PM by DShahraki

    Bookmarks not working

    Water_karen Level 1
      When I try to insert a bookmark, I am getting a message that states "This action will create an external link to the help system. The link may not function when the help system is moved to other systems. Create link anyway?" If I click yes, the page is not displayed when I test it? Any help???
        • 1. Re: Bookmarks not working
          RoboWizard Level 4
          Hi Water_karen

          This happens when you simply insert a bookmark? Sounds like what might happen if you are possibly linking to a bookmark.

          If it's truly happening when you initially try to insert the bookmark, I can honestly say I've never heard of it happening. But if it's happening when you are trying to establish a link to a bookmark in a different page, it sounds as if you are browsing to a page outside your project when linking.

          Cheers... Rick
          • 2. Re: Bookmarks not working
            I am having this issue to, and I am not browsing outside the project.
            I noticed this when my Primary Layout is Microsoft HTML Help.
            Inserted a bookmark at the top of the topic and then a hyperlink to it from the bottom.
            Picked the bookmark to link right off of the default list for the project.
            Saved, generated and tried the link, it did not work.
            I have gotten a link to a bookmark to work with WebHelp and Flash robohelp projects.
            I did not see a restriction on bookmarks and MS HTML Help in the Robohelp help.
            • 3. Re: Bookmarks not working
              Captiv8r Adobe Community Professional & MVP
              Hi there hardlyworking

              My guess here is that your bookmark name has a space in it. Compiled .CHM files don't like it when that's the case. So edit the bookmark name to remove spaces.

              If this is a "Back to top" bookmark, you really don't even need to insert a bookmark at the top of the page. Just create a hyperlink that says "Back to top" and make the link destination a simple pound symbol ( # ). This will reload the page from the beginning.

              Cheers... Rick
              • 4. Re: Bookmarks not working
                hardlyworking Level 1
                Thanks for the idea. I tested it, unfortunately that's not the issue. Currently my thinking is that it may have something to do with the fact that all the files on my hard drive are synced to a network drive and somehow this is interfering.
                • 5. Re: Bookmarks not working
                  hardlyworking Level 1
                  With your help, I fixed it!
                  A Six Sigma Black Belt once told me that if something breaks it's usually 2 things wrong.
                  1) Sync to network, somehow interfering
                  2) Naming issue

                  Once I made those two corrections it started to work.
                  • 6. Re: Bookmarks not working
                    HKabaker Level 2
                    How do you accomplish linking from a chm to files on a network? Are they part of the chm project, or external links?

                    Or are you saying that the solution was to remove the network link?



                    • 7. Re: Bookmarks not working
                      hardlyworking Level 1
                      The files were always on my local drive, but they were being synchronized. The synchronization was somehow redirecting to the network. I moved the files to a folder, still on my local drive, but it was not being synchronized.
                      So it is possible to have a project stored on a local drive but have problems associated with storing on a network.
                      • 8. Re: Bookmarks not working
                        RoboColum(n) Level 5
                        RH is built around an Access database - you can open up your project's .CPD file in MS Access if you want. Access databases are notoriously prone to problems when stored on a network drive. My friend Peter Grainge often uses the Russian Roulette example in this scenario. You may go on happilly for a long time but that doesn't mean that will always be the case.
                        • 9. Re: Bookmarks not working

                          How do you find out if your project is being synchronized? I work alone, and I store my project on my hard drive. It does get backed up, but that's an external software that just copies all changed files to the backup. I keep getting that same message. There are no spaces in my file name, either.

                          • 10. Re: Bookmarks not working
                            Peter Grainge Adobe Community Professional (Moderator)

                            What is the connection between the problem you are having with your project and the backup routine? If you are creating links to bookmarks in the project that you have on your hard disk, then the target is in the same project so you should not get the error.


                            Have you restored anything from the backup? Maybe that has confused RoboHelp.


                            Have you tried deleting the CPD file?


                            Have you tried taking a copy of the backup and putting it on the hard disk to see if that also errors?


                            You haven't said what version of RoboHelp you are using.


                            See www.grainge.org for RoboHelp and Authoring tips



                            • 11. Re: Bookmarks not working
                              DShahraki Level 1

                              Hi Peter,

                              Thanks for the quick reply. The error message kept occurring when I was going back over topics, editing them to change the format of the hyperlink from Display in frame to Display in auto-sizing popup. One link would allow the change; another link on the same topic would not allow it. Anyhow, I just started deleting the existing link if I got the error message, and reinserting the hyperlink in the format I wanted. They are working now.


                              Have a nice day,