Why is it so difficult to use the install program? For such a world class product, I expect better.

[lifeguardlloyd]

Installing DW CC has been a nightmare.There has got to be a better way.

Lloyd

[John T Smith]

Please read https://forums.adobe.com/thread/1499014

-try some steps such as changing browsers and turning off your firewall

-also flush your browser cache so you are starting with a fresh browser

-check hosts file for blocked entries https://forums.adobe.com/thread/1912777

http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-wip/

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

or

A chat session where an agent may remotely look inside your computer may help

Creative Cloud chat support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

[lifeguardlloyd]

It started with the Creative Cloud app. It would start to install DW and then hang at the end. I did receive online line help from a rep, however they had to remote install the software. I will commend them for all their patience, but this took the better part of a day. In the end we had to do it in safe mode. I have a fair amount of Adobe products installed. From the disks it has never been a problem. I understand that this is all about ensuring people pay for their software. I support that 100%. Software pirates ruin it for all of us. But we need a better system that does not punish the paying customer. Other companies I deal with such as for vst instruments and fx have figured this out. I have 2 dongles that store licenses; seems to work just fine.

[Brad Lawryk]

Could you post what sort of problem you were having? Perhaps the method in which you were installing and any error messages if any?

[Pattie-F]

movingAdobe Creative Cloud to Creative Cloud Download & Install forum

[lifeguardlloyd]

After rebuilding my PC from scratch the problem is fixed. Whew!

Lloyd