1 Reply Latest reply on Aug 2, 2015 10:49 AM by Peter Grainge

    Robohelp 11- Error in zipping Project file

    Pamelation

      Our company has recently upgraded from version 10 to version 11. When we were using  version 10 we were able to upload the Robohelp projects to a Shared Drive and we were able to zip the projects.

       

      Now that people are using version 11 and documents have been updated, users are no longer able to upload to a shared drive nor are they able to successfully zip the Robohelp project file.

      One of the errors that is appearing when people try to zip the projects is that that “the file cannot be compressed because it contains characters that cannot be included in a compressed folder”.

       

      Do you know of a quick way to identify all of the content in Robohelp where these characters exist and how to update the project by removing the characters so that the project can be zipped?

       

      Your assistance is greatly appreciated

      Cheers

      Pamela