Please refer to instructions in the following links:
Let us know if this helps.
As stated I've tried all the Sign out/Sign in combos – looked through the forums before asking...
When looking in the OOBE folder I cannot see the opm.db file, it appears for a brief moment when I log in to the Creative Cloud application – then disappears after a second or two...
Everything is working except the Libraries panel in the applications....
OPM.DB is an important file if is not created which means the program is not connecting to server, please try the below steps:
*****Make sure all the internet security programs along with Firewalls are turned OFF, also in your browser if you have ad-block plus or McAfee site adviser or any browser protection tools installed please disable them.
1- Force Quit all Adobe related processes from Activity Monitor (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.)
2- Go To: Finder > Applications > Utilities > Adobe Installer > Uninstall Adobe Creative cloud ( if having trouble uninstalling it Trash it )
3- Go To: Finder > Applications > Utilities > ( Delete these two folders - Adobe creative cloud and Adobe Application Manager )
4- Then run the cleaner tool to remove creative cloud and Adobe Application Manager ( if still left in machine )
5- Right click on Finder icon and select "Go-To" Folder option.
6- You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )
~/library ( It will open User Library folder. )
7- Then navigate to Application Support>Adobe> trash OOBE folder and AAM Updater folder as well
8- Again > Right click on Finder icon and select "Go-To" Folder option.> You will get a text box, type-in below command and then hit 'Return' key.
/library ( It will open System Library folder.)
9- Then navigate to Application Support>Adobe> trash OOBE folder and Adobe Application Manager / after this rename the file SL-STORE as SL-STORE_OLD
10- Run Adobe Cleaner tool. > If present, Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
11- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.
1) Uninstall Creative Cloud Desktop Manager :
2) Delete following folders :
C:\Program Files (x86)\Common Files\Adobe\OOBE
C:\Program Files (x86)\Common Files\Adobe\Adobe Application Manager
C:\Program Files (x86)\Adobe\Creative Cloud Folders
C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER and OOBE both
C:\Program DATA \Adobe\ rename the file SL-STORE as SL-STORE_OLD
3- Run Adobe Cleaner tool : http://download.macromedia.com/SupportTools/Cleaner/win/AdobeCreativeCloudCleanerTool.exe
4- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.
Let us know if this helps.
It started working when accessing the Activity Monitor... When I tried solving it earlier the CCLibrary application stated that it had stopped working when trying to open it manually... When I force closed all adobe applications, and the opened Creative Cloud app and signed in, the opm.db file appeared and stayed there. Opened Illustrator and the CC Library panel was working!!
Glad to hear that the apps are working fine now. Enjoy your software.