First, ensure that you have installed the latest version of Quicktime, per the program's requirements.
Then go to the nVidia or ATI web site and download the latest drivers for your video graphics card.
If that doesn't work, you may want to uninstall and reinstall the program. You don't say what operating system you're coming from, but version 10 is a 32-bit program so, if you're coming from an older or 32-bit operating system, your program files may have moved to a new location.
Thanks for the input Steve. Have done all three; quicktime installation, installation of the brand new Geforce windows 10 graphics driver and a full re-installation of the program after completely removing and deactivating it. Also done several re-boots.
Sadly the original problem remains.
Premiere Elements 10 on a computer that uses a NVIDIA GeForce video card/graphics card is a known problem going into Windows 10.
If some claim that Premiere Elements works with Windows 10, then there is no reason to assume that the problem does not carry over to Windows 10.
In this situation, the answer is not to assure that the NVIDIA GeForce is updated to the latest driver version. To the contrary, you would need to roll back the driver version to about May 2013 in order to be able to work with Premiere Elements 10 on that computer with a NVIDIA GeForce. I would guess that you will not find NVIDIA GeForce driver old enough that will work with Premiere Elements 10 on Windows 10.
Did Premiere Elements 10 and this NVIDIA GeForce card work for you ever on a version of Windows prior to 10. Is your 10 a conversion 7 to 10 or 8.1 to 10?
Thanks for the reply ATR, I think, if memory serves, I had to roll back the driver last time to get it to work.
It's a full version of APE10 not an upgrade. I'll see if I can track down an older GeForce driver and report back.
Thanks. Your findings will be particular important since lots of people looking for answers for their regular applications on this new Windows 10 operating system.
Your follow up is appreciated.
Okay, it's all fixed! I managed to locate the following old GeForce driver: 320.49-desktop-win8-win7-winvista-64bit-international-whql
I still had it stored on my hard drive from the last time I had these issues. I installed it and everything started working again.
Thanks again for the help. Hope this helps others out there.
Great news and not so great news.
The not so great news is that the Premiere Elements 10/NVIDIA GeForce issue persists in Windows 10.
The great news is that Premiere Elements 10/NVIDIA GeForce driver version roll back still resolves the issue when Windows 10 involved..
Thanks for the major contribution of information about Windows 10 and Premiere Elements.