Why have I not received my product

[Guest]

this company has done nothing but give me trouble ever since I tried to call them to order this and I still have not received any email containing the product.  I did have to call them due to previous purchases and they have given me nothing but hassle. What do I have to do to receive the product even though I've already spent $230 for an annual subscription@

[Ned Murphy · Accepted solution]

They do not send you any product, you acquire it via download.

Download/install the desktop application, sign in, install the subscription application(s).
https://helpx.adobe.com/creative-cloud/help/download-install-app.html

Creative Cloud for desktop
https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html

Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Activation & deactivation help
https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html#activate-ho...

Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html

Installing Creative Cloud Apps
http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-apps-from-cre...