BTW I am using Mac OS10.9
But I don't think so. I remember the problem being there before I added the Blurb plug-in.
Just to be sure, I uninstalled the plug-in and the problem is still there.
Any other non-adobe plugins?
And if you have a crash report, please post it on pastebin.com (NOT HERE) and give us a link.
Nope. Only Blurb (that I know off). I don't normally plug ins.
OK will generate a crash report and post on paste bin. Thanks again
Font managers use plugins for auto-activation...
I did recently install a font called scala sans from ufonts.com. Could that have been the cause?
Try uninstalling it. The paid versions of Scala are reliable as far as I know.
that said, the crash is in the ID font manager, and may involve the bullets and numbering module. I don't see any sign of an external font manager, so if removing the Scala doesn't work, I'd reinstall InDesign.
Thanks so much, Peter
Sorry to be such a bother Peter... I have removed Scala font, uninstalled Indesign CC2015 and reinstalled Indesign CC2015.
Still keeps quitting
No problem. Let's see if the crash report is the same.
Also, please try restarting your Mac using a different user account, and starting with the Shift key held down and let us know if either makes a difference.
Will try again later. Got to go out now
There's a number of other things you can try:
- uninstall/deactivate all third party extensions/add-ons
- reset InDesign preferences
- clear caches.
As you've already tested number 1, I'd opt to reset InDesign preferences and clear caches. The following Adobe Knowledge Base page tells you how to do this:
Hi Carl, Thanks for coming in to help.
Sorry I am lost...
Mac OS X
Application "Roaming Data Folder"
- /Users/[User Name]/Library/Preferences/Adobe InDesign/Version #
Preference files saved into this location include the following:
- Color Settings
- Composite Fonts
- Find-Change Queries
- InDesign Defaults
Application "local cached data folder"
- /Users/[User Name]/Library/Caches/Adobe InDesign/Version [#]
I could not find these two folders?
For Creative Cloud, after clicking the human icon, I could not find "My application settings"
The only thing I could do was to press the shift etc keys while Indesign was launching, but still same problem.
The Library folder is hidden by default.
To access it:
- Whilst in the Finder, press the Option-key on your keyboard and while holding that key down locate the Go menu at the top of the screen.
- From the Go menu (still holding down the Option-key), choose Library.
- You should now see a folder containing al the folders you're looking.
Wow! So sneaky, heheh! Thanks, found it.
What do I do then? Trash them?
- The InDesign folder inside the Caches folder, delete that.
- Inside the Preferences/Adobe InDesign/Version 11.0/en_US (or whichever language folder you see there), locate the InDesign Defaults file and move it to your desktop (this way you can still copy it back if needed). If there is an InDesign SavedData file also move that to the desktop.
- Relaunch InDesign after doing this, fingers crossed it will launch.
- If you are happy with the result and don't need your previous InDesign preferences file (InDesign Defaults), then delete both files from the desktop. I generally keep a copy of them just in case ;-) But 99% of the time I don't put them back, as clearing caches and prefs seems to very often cure the issues.
Thanks soooooo much Carl
And now the Blurb plug-in works too! Phew! Thanks again Carl and also Peter for helping earlier
It's Cari, not Carl.
OOps! Million apologies. my eyesight failing me. Thanks Carri.
And thanks Bob for pointing out.
You guys don't know how grateful and relieved I am. Past few weeks had been frustrating. I either had to create document using old Indesign CS5, or open existing document and save as different name. Grrrrr!
Anyway it's finally working now
It's Cari, not Carri.
Did you have a question? Your reply was blank...
Whoops again! This time not my eyesight but the stupid auto correct! Grrrrr. Thanks Cari. And Bob.
No worries on getting my name wrong ;-) (not the first time that's happened LOL - it's why my business card uses a typeface that clearly distinguishes an I from an L ;-) )
glad you got the problem sorted and can now use the latest version of InDesign! Yay!