3 Replies Latest reply on Oct 29, 2015 7:33 AM by Sheena Kaul

    Purchased student teacher version but get trial version? Can't activate help!

    luisinajuliete

      I purchased the CC student and teacher edition until July 31 2016. When I want to validate it says - translated- We can't find a subscription for adobe photoshop (ect) that is linked to this adobe-id.

       

      When I log in on the adobe creative cloud website, my subscription is activated but when I log in with the same account on my desktop CC I only get the trial version!

       

      It gets even crazier because I can't contact the customer service because I can't log in with my account?!! so I don't know what to do...