How do I contact Adobe without telephoning them?

[trying_to_explain]

I recently had an email from Adobe telling me my trials had been reset, but they still show as expired. I know this is not where I should be asking the question, but the stupid anti-help process keeps pointing me to post here.

Can someone please tell me how I can inform them of their error?

Thanks!

[hans-g.]

Hello,

for questions like yours click through http://helpx.adobe.com/contact.html 'till you arrive at "chat". If "open" please use it, I for my part had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.

Hans-Günter

[trying_to_explain]

Thanks, Hans.

I've been going round and round those pages trying to work out how to get to a chat session.

Now I know the secret, perhaps I should wait until what I think will be a quieter time...

[hans-g.]

Hi,

trying to get chat's time by using https://helpx.adobe.com/contact.html >>> Adobe Creative Cloud >>> Downloading, installing, setting up >>> Downloading and installing >>> I got (see screenshot):

and

what means I could start immediately.

Hans-Günter

[trying_to_explain]

If I do the same, I just get "Ask The Community" - I presume they're busy.

I did get a chat box up by using "Adobe ID and signing in", but now I'm in the queue and waiting... and waiting... and waiting