8 Replies Latest reply on Aug 1, 2015 7:40 AM by BKKDon

    The upgrade for LR5 will not accept my serial number from version 3.

    remurray1596

      I am trying to upgrade from Version 3 of Lightroom to Version 5.  When I open Version 5, it asks for my serial number, and when I enter it, I get a red "x" and cannot move forward to finish the installation.