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Creative Suite cs6 Standard, serial number not enough?

New Here ,
Aug 01, 2015 Aug 01, 2015

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I downloaded the creative suite standard cs6 and put in my serial number on my new imac. now it's asking me for a serial number of another product which it can't find on my computer as a proof or something. the imac is brand new and i have nothing installed. i was told i only need to download the cs6 and provide the serial number which i did. unfortunately that's not enough all of a sudden. of course I own cs5, but I don't have the cds on me. do i need to install something from cd on the computer first? thanks a lot!

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Community Expert ,
Aug 01, 2015 Aug 01, 2015

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Being asked for a QUALYFING PRODUCT serial number would indicate that you have an upgrade version, not a full install version... so you need to enter the serial number used to qualify for the upgrade priced version

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