1 Reply Latest reply on Aug 1, 2015 9:02 AM by Brucgovn

    Being forced to update?

    Hello, I'm Emily

      I'm being forced to download new feature 2.2.0.129 for Windows 10, but I don't have, nor want to install Windows 10. When I open CC, I am prompted to install this new feature or quit (image 1). When I choose to install, it says it was unable to install, with error code 46 (image 2). Can I ignore the update prompt and use CC like before or is there some way to make the update work?

       

       

      adobe.PNGadobe1.PNG

        • 1. Re: Being forced to update?
          Brucgovn Adobe Community Professional

          Disable Anti-Virus and Firewall temporarily ,

           

          Right click on Adobe Creative Cloud icon and select " Run As Administrator"  and try to update again .

           

          or

           

          You can try uninstalling and reinstalling .

           

          End all Adobe processes like Creative Cloud , AAMUpdater....etc from Task Manager.

           

          Use CC Uninstaller and uninstall Adobe Creative Cloud.

           

          Creative Cloud Help | Uninstall the Creative Cloud desktop app

           

           

          Step 1)

           

          Step 1 :

          Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

          Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

           

          Step 2:

           

          Navigate to C:\Program Files (x86)\Adobe.

          Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

          Unable to delete ?? Rename it as Adobe Creative Cloud-old.

           

          Step 3 :

           

          Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

          Type in below command and hit 'Enter' key.

          appdata

          Then navigate to Local>Adobe.

          Open Adobe folder and delete folders named AAMUpdater and OOBE.


          Step 4 :


          Download Creative Cloud setup file :

          https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe



          Step 5 :


          Move Creative Cloud setup.exe from Downloads folder to C: drive.


          Then install Adobe Creative Cloud app.