My creative cloud hang at 5%. anyone has the same situation?

[Dzao_Gustavo]

Trying update the creative cloud but hangs at 5%. I just try download again , but again hangs and sow a message with error 201;

[AadeshSingh]

Hi dzao_gustavo,

Please refer to this thread for help Error 201.

Regards,

Aadesh

[Dzao_Gustavo]

does not work yet. the update bar stops at 5% without any message. Maybe my antivirus with some firewall could be blocking something? its a possibility?

[Rajashree Bhattacharya · Accepted solution]

Uninstall Adobe Creative Cloud app using CC uninstaller :

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**Important Step]

Unable to delete ?? rename the folder to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4:

Restart the computer once .

Step 5:

Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

Connecting to CC - Stuck on 'Installing update..'

Re: Creative Cloud update progress stuck at 5% since yesterday

Regards

Rajashree

[Atul_Saini]

Moving the discussion to Creative Cloud Download & Install