Does changing to Windows 10 require deauthorization?

[phthalojohan]

I just upgraded my Windows 7 to a Windows 10. When I was using iTunes, to my great surprise, the program now recognizes my Windows 7 as different computer than my Windows 10 despite the fact that they are the same computer. I hadn't anticipated this so didn't make the necessary deauthorizations before I upgraded.

As such, I was just wondering if this issue would arise in my Creative Cloud and single app of Photoshop? Would I need to contact support to deauthorize my Photoshop in my Windows 7 so I can reauthorize it again in Windows 10? Just a reminder that I had not actually gotten a new computer. It's the same one, just with the different OS of Windows 10.

(PS: I know that I am allowed 2 authorizations for my Photoshop, but I have plans to get a new Mac eventually and don't want to use up 2 authorizations now on one computer)

[Rajashree Bhattacharya]

There is one activation count left, the changing of OS will ask you to authorize as it will counted as an activation. You can deactivate the CC from windows 7 & reactivate it on windows 10.

https://forums.adobe.com/thread/926511

Let me know if it helped.

Regards

Rajashree

[phthalojohan]

Thanks for responding Rajshree! Oops sorry I did some research and realise I shouldn't have use "deauthorize" because I am creative cloud. It's actually "sign out". I hadn't signed out of my Photoshop before I upgraded to Windows10. When I reopened Photoshop there wasn't any prompts to asking me to sign in to my Photoshop on my new OS. On the Help menu I notice I am still signed in on my original account.

Does that mean I should still try to contact the help desk to help me sign out of my Photoshop in my original OS?

[phthalojohan]

Also I wanted to ask, is it possible for us to view how many computers we currently have activated under one app?

[Rajashree Bhattacharya · Accepted solution]

Right now out of the two activation count that you are prescribed only one activation has been used up.

The activation count is for the complete CC & not per app being used, you can use the app as many times as you wish.

Regards

Rajashree

[phthalojohan]

OMG YAY! Thank you so much Rajshree it's a total weight of my mind. Thank you 🙂 🙂 🙂

[Rajashree Bhattacharya]

You are welcome, please feel free to contact us in future.

Regards

Rajashree