Any error messages?
Post the crash report on pastebin.com and provide a link to it here.
What version were you running before this update? Was it installed on this computer?
Your crash indicates a problem in Apple code, but it might have to do with Java. CC requires that you install the older version of java (sorry, I don't have a link, could one of our mac users jump in, please?).
i have the same problem.....
I always take the updates offered by CC, so was using whatever the last version of InDesign was.
So I need to track down an older version of Java? What does that do with CC that the new one doesn't – or is it the other way round? Could someone explain / point me in the right direction.
I always thought Java was a tool for web browsers, ie Firefox and maybe Safari? I think Firefox recently asked for / got a Java update, and Chrome had to be updated to do its own thing. So do I have a choice between having a browser that works or InDesign that work?
Many thanks – at least we seem to have a direction to travel, even if the destination isn't quite in sight.
Not necessarily. I'm trying to establish exactly what you were running before, and where. It's not unusual for some users who were running 11.0.0 to have trouble after updating to 11.0.1, but that's likely different from problems users of 10.0.x have when they upgrade to version 11. If you were already running version 11 it won't be a Java problem.
Sorry to be so dense. I think I was previously using V10, but can't verify as I have deleted all the previous support files. Certainly there were folders referencing V10, and I think the v11 folders were all dated currently - ie on or after 31 July.
If there is a list anywhere of what Adobe released when, I can check, because whenever CC gave me an update message I always installed it promptly.
So assuming that I ws previously using v10, what's the drill? Please let me know if there is an easy fix. Otherwise I am happy to wait until Monday European time and log in to tech chat if they will have a solution.
Thanks once again
While I'm not convinced this is the problem, I did find a link for you for Java: Java for OS X 2015-001 I don't think yiou can do any damage trying to run it if it's already installed.
We can also try a couple of other diagnostic steps to narow down where the problem is if that isn't it. Boot with the Shift key held down to suppress startups, and boot using a new Mac user account to check to see if it's a user library issue (very likely).
Just to say thanks for your help. I have now successfully updated an existing InD doc and created a new one.
Here's what worked
- Uninstalled InD from the CC dropdown
- Deleted all the InDesign folders and their contents - preferences, caches, saved states etc. Several posts here identify them and their locations but I also did a search on both the internal drive where my "home: / user folder lives, the external drives and the server. In other words a complete hunting expedition which did take a while.
- Ejected the external drives and disconnected from the server
- De-activated FontAgent Pro fonts and then verified ALL of them – 486 fonts
- Shift restart to disable startup items
- Clean Install InD from the CC dropdown
- Tested InD, found OK for existing and new documents
- Re-activate FontAgent Pro fonts
- Tested InD again, found OK
- Re-enabled external drives, server and various tools in Users & Groups/Startup Items
- Normal restart
- Tested InD again, found OK
And thanks again. I wouldn't have figured it all out without your help.
There's a reasonably good chance the problem is with FontAgent Pro not yet being compatible with the new version of ID. Itu usually takes some time for plugins to get caught up.
That's exactly what one of my technical friends has just told me – he was away doing a 37-seat installation and setup until last night and not reading unrelated emails.
The workaround he suggests is REMOVE FontAgent Activator from Login Items, and then open FontAgent itself and activate the required fonts manually.
That works for me as I have only three or four font sets in regular use, but I can see it becoming tedious in, say, an ad production studio which needs dozens of different "font cocktails" in the course of the day.
Check for an update to FAP. If there isn't one now, there will be soon, I suspect.