2 Replies Latest reply on Aug 2, 2015 10:19 PM by Evokejay

    After Effects CC 2015.0.1 stops working when opening some recent projects.

    Evokejay Level 1

      Please let me know what details I need to give to help solve this problem.

        • 1. Re: After Effects CC 2015.0.1 stops working when opening some recent projects.
          Mylenium Most Valuable Participant

          Nobody can tell you anything without proper system info or other technical details like what the projects actually contain, what effects they use and ideally crash info.


          Working with your Operating System’s Tools | Mylenium's Error Code Database

           

          Mylenium

          • 2. Re: After Effects CC 2015.0.1 stops working when opening some recent projects.
            Evokejay Level 1

            Here's system info for computer:

             

            OS NameMicrosoft Windows 8.1
            Version6.3.9600 Build 9600
            Other OS DescriptionNot Available
            OS ManufacturerMicrosoft Corporation
            System NameJARD
            System ManufacturerTOSHIBA
            System ModelSatellite C55D-A
            System Typex64-based PC
            System SKUPSCFWU
            ProcessorAMD A6-5200 APU with Radeon(TM) HD Graphics, 1996 Mhz, 4 Core(s), 4 Logical Processor(s)
            BIOS Version/DateInsyde Corp. 1.80, 1/27/2014
            SMBIOS Version2.7
            Embedded Controller Version1.20
            BIOS ModeUEFI
            BaseBoard ManufacturerTOSHIBA
            BaseBoard ModelNot Available
            BaseBoard NameBase Board
            Platform RoleMobile
            Secure Boot StateOn
            PCR7 ConfigurationBinding Not Possible
            Windows DirectoryC:\Windows
            System DirectoryC:\Windows\system32
            Boot Device\Device\HarddiskVolume2
            LocaleUnited States
            Hardware Abstraction LayerVersion = "6.3.9600.17196"
            User NameJard\Jarddd
            Time ZoneEastern Daylight Time
            Installed Physical Memory (RAM)6.00 GB
            Total Physical Memory5.45 GB
            Available Physical Memory1.41 GB
            Total Virtual Memory11.0 GB
            Available Virtual Memory4.76 GB
            Page File Space5.50 GB
            Page FileC:\pagefile.sys
            Hyper-V - VM Monitor Mode ExtensionsYes
            Hyper-V - Second Level Address Translation ExtensionsYes
            Hyper-V - Virtualization Enabled in FirmwareYes
            Hyper-V - Data Execution ProtectionYes

             

             

            PROJECT INFO:

             

            All I'm really doing is 2D character animation, there are psd. files in there that run fine in Photoshop, not sure how to get the technical details about this AE project...