10 Replies Latest reply on Aug 3, 2015 1:38 PM by JimHess

    So i have been having trouble launching lightroom for quite some time now.

    aa;jn rv

      When it opens a window pops up before it can even finish loading stating that there was an error when reading from the preview cache and that it must quit. I have done all of the troubleshooting for "lightroom doesn't launch or closes automatically after splash screen" would really love some help, i have at least 4,000 photos I need access to. I have even uninstalled and re-installed the software twice, when it asked for my serial number it said mine was invalid. i don't know if a new serial number would help, adobe has it on file but creative cloud says i haven't bought it.

       

      thanks so much for taking the time to read this, if you have any ideas please let me know, I've got nothing and don't know where to go from here.