2 Replies Latest reply on Aug 3, 2015 1:45 PM by Pete Mackie

    Lightroom 6, not CC 2105, will not software update

    Pete Mackie Level 1

      I purchased and installed the Adobe Photoshop Lightroom 6 DVD package, in April 2015. This purchase was not the CC 2015 US$9.99/month Lightroom/Photoshop subscription. Earlier, I had installed a Adobe Creative Cloud subscription, which I let expire, in June 2015, because it was not economically justifiable for me. Adobe Photoshop Lightroom 6 software updates worked properly until after my Adobe Creative Cloud subscription expired.

       

      I now find that I can no longer obtain Adobe Photoshop Lightroom 6 software updates because my old Creative Cloud Desk App thinks I have an expired subscription for Adobe Photoshop Lightroom 6 that is, of course, not true. When I attempt to update my Lightroom purchased software, the procedure takes me to my expired Creative Cloud Desk App telling me to upgrade my Creative Cloud Desk App. Attempts to do this are not allowed because my Creative Cloud subscription I purposely let expire will not let me.

       

      When I installed my Adobe Photoshop Lightroom 6 purchase last April, I purposely used a new Adobe ID so the this install would not interfere with my then running Adobe Creative Cloud subscription.

       

      So now I'm in a Catch-22 in that my computer thinks my purchased, not subscribed, Adobe Photoshop Lightroom 6 is part of my expired Creative Cloud subscription even though the two were installed under two different Adobe IDs.

       

      My question is how do I kill this unwanted and expired Creative Cloud management application so that I can perform software updates on Adobe Photoshop Lightroom 6 purchased (not subscribed) software?