Does your serial number show on your account page?
https://www.adobe.com/account.html for serial numbers on your Adobe page... or
I load the S/No. Into the Code Activator on line to get the activation code
- but that's when the message pops up that it is no longer supported and I
have to purchase a later version of PE.
Anyway I have since chosen to cancel the activation and PE seems to work
OK so far . hopefully it does't throw me off in 30 days or some such thing.
Something does not sound right.
What did you use for installation, installation files or an installation disc? Please confirm that you installation files or disc is for Premiere Elements 7 and not 13.
And, where is the purchased serial number coming from?