Acrobat Pro DC installed in Adobe Cloud App, but I cannot find it on my Windows PC. I can only find Acrobat DC (not Pro).

[UxWork]

Hello Everyone,

I have already de- and reinstalled Acrobat in my app. On my computer Acrobat DC was automatically deinstalled as I desintalled Acrobat Pro DC on my Adobe App. The same as I reinstalled it.

My problem: I cannot use all the possible tools in DC, but I can open Pro DC via the app and there I can use everything.

How can I have Acrobat Pro DC on my local PC and not only in the cloud?

I hope you can find a solution.

Best regards

[Sheena Kaul]

Hi,

Do you see the Acrobat Pro DC under your Start menu?

Regards,

Sheena

[UxWork]

Hi,

No, I can only see Acrobat DC in my start menu and not Pro DC. But I can see Acrobat Pro DC in my Adobe Cloud App and I can open and use it.

Regards

[Sheena Kaul]

Please try the steps below:

1) Uninstall Acrobat Pro DC

2) Uninstall the Adobe Creative cloud desktop application (Follow: Creative Cloud Help | Uninstall the Creative Cloud desktop app)

3) Restart your machine.

4) Install the Adobe CC desktop app (Creative Cloud Help | Creative Cloud for desktop)

[UxWork]

I did as you said. And now? It is the same as before, Perhaps I really need to go through the app each time for this programm.

[Sheena Kaul]

I would advise you to Contact Customer Care where the agent can remote into your machine and help you fix the issue.

[UxWork]

Thank you for trying, I will contact them directly.