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Please read https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
-check hosts file for blocked entries https://forums.adobe.com/thread/1912777
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
Dear John T Smith,
I don't have a Firewall right now. Well, not that I know of.
I'm running an old computer with Windows XP Professional: version 2002, Service Pack 3.
My computer's specifications are as follows:
Intel(R) Xeon(R) CPU
3.25 GB of RAM
I'm using Mozzilla Firefox version 39.0
And I also have AVAST Free Antivirus.
The version of my Antivirus is: 2015.10.2.2218 (it's the latest one).
I did try using a different web browser. Microsoft's Internet Explorer worked well for downloading and installing those Adobe products. But I don't want to switch back to IE. I've been using firefox for over 10 years now, and it is a lot faster than IE. I would like to know if this problem can be solved without me having to switch to another browser.
By the way I'm not trying to download Creative Cloud. I'm not quite familiar with the Creative Cloud.
I only wish to know what is wrong whenever I try to download Adobe Flash Player and Adobe Shockwave Player.
Thank you very much for your time.
I'm not aware of issues downloading Flash Player using Firefox browser (can't speak for Shockwave as I don't work on that product and don't frequent the Adobe Shockwave Player forums). What happens, exactly, when you try to download the installer using Firefox? Step by step instructions to reproduce, with actual result, are very helpful.
Are you only having problems downloading files from adobe.com site or does this happen on other sites as well?
Are you able to download Flash Player or Shockwave with Firefox in safe mode (Safe Mode - MozillaZine Knowledge Base)
Have you tried the Firefox forums? I looked over there and found this, Unable to save or download files - MozillaZine Knowledge Base, although, it's a very old article. It may, or many not, be of assistance.