3 Replies Latest reply on Aug 4, 2015 8:49 PM by A.T. Romano

    Premiere elements not saving iso

    CaptainSmingey Level 1

      I'm in PE13.1 on Windows 10 Home 64bit

       

      When I attempt to publish to DVD ISO or DVD, PE13 saves nothing.  That is to say, it goes through the process of rendering for many minutes and says finally it has successfully completed the process.. but the folder I pointed it to is empty.  Tons of space over there too.  I am attempting to generate a DVD from 4 .MOV files totalling a little over 4 minutes of footage with no menus.

       

      I am able to burn to dvd in other programs.

        • 1. Re: Premiere elements not saving iso
          A.T. Romano Level 7

          CaptainSmingey

           

          What you are reporting is a known issue before or after using Premiere Elements 13/13.1 on Windows 10 Home or Pro 64 bit.

           

          Please go to Edit Menu/Preferences/General and explore the issue with and without the "Use Hardware Acceleration (works on Intel HD Graphics 2000 and higher)" preference disabled.

           

          Please let us know the outcome, and then we can decide what next if necessary.

           

          Thank you.

           

          ATR

          • 2. Re: Premiere elements not saving iso
            CaptainSmingey Level 1

            How bizarre!

             

            But that resolved the issue.. burns to DVD, ISO, and anything else I seem to want to render.   Thanks!

            • 3. Re: Premiere elements not saving iso
              A.T. Romano Level 7

              CaptainSmingey

               

              Thanks for the update with the great news of success. Well done.

               

              I thought you might find the following copy of a September 2014 PRE_help post that went  into detail on that preference "Use Hardware Acceleration (works with Intel HD Graphics 2000 and higher)". PRE_help wrote

               

              Premiere Elements 13 does not support CUDA.

               

              We do support Intel based hardware acceleration on 64-bit Windows installations. If you have the Intel HD Graphics display adaptor, look for the version number. If it is Intel HD Graphics 2xxx, or above (3xxx, 4xxx, 5xxx), the following features are accelerated

              1. Rendering
              2. Publish/Share (MPEG and AVC presets)

               

              This is governed by a setting in preferences (Edit -> Preferences -> General -> Use Hardware Acceleration... checkbox). It is turned ON by default.

               

              This is only for the mentioned Intel hardware. Even if you have a nVidia/ATI display adaptor that is generally considered "more powerful", the feature will not work unless the supported Intel dsplay adaptor is available.

               

              Regards,

              Premiere Elements Team

               

              Please do not hesitate to ask if any questions on your Premiere Elements workflows.

               

              Best wishes

               

              ATR