6 Replies Latest reply on Aug 7, 2015 10:17 AM by A.T. Romano

    Premiere elements 9 not loading

    shirleyw92681605

      Is it the windows update?  Ever since a windows update last week premiere elements 9 has not loaded properly and is intermittent in function.  Particularly when opening it seems stuck on this screen:

      exporterquicktimehost.prm is loading

       

      Any help?

      Shirley

        • 1. Re: Premiere elements 9 not loading
          A.T. Romano Level 7

          Shirley

           

          I have not experienced any current problems with Premiere Elements 9.0/9.0.1 on Windows 7 64 bit computer?

           

          Are you working from the 9.0.1 Update of the program? And, on what computer operating system is it running?

           

          1. Please assure that your video card/graphics card is up to date according to the web site of the manufacturer of the card or the manufacturer of the computer.

          If it is, then please delete the BadDrivers.txt file, using the following details which apply to your version and computer operating system...

          ATR Premiere Elements Troubleshooting: PE: BadDrivers.Txt File Locations

           

          2. Do you have the latest version of QuickTime installed on your computer along with Premeire Elements 9.0/9.0.1? Are you running the programs as administrator.

           

          3. Are your current problems associated just with opening saved closed project, but also with new projects that you create?

           

          4. Other suggestions after we evaluate the results above.

           

          Any questions or need clarification, please do not hesitate to ask.

           

          Thank you.

           

          ATR

          • 2. Re: Premiere elements 9 not loading
            shirleyw92681605 Level 1

            See below....

             

            God Bless!

            Shirley Whitney

             

            A loving adult does more than provide for a child. 

            A loving adult grows with a child. 

            That is why the world and the people in it need children. 

            <http://www.mygrandmatime.com/> www.mygrandmatime.com

            • 3. Re: Premiere elements 9 not loading
              A.T. Romano Level 7

              Shirley Whitney

               

              Thanks for the reply and blessings.

               

              We thank you for exploring the troubleshooting suggestions. Did any of them work for you?

               

              Please let us know if you need any supplemental information on your workflows. We are glad for the opportunity to be of assistance user to user.

               

              Best wishes

               

              ATR

              • 4. Re: Premiere elements 9 not loading
                shirleyw92681605 Level 1

                See more notes in below ....

                Thanks for your help!

                 

                God Bless!

                Shirley Whitney

                 

                A loving adult does more than provide for a child. 

                A loving adult grows with a child. 

                That is why the world and the people in it need children. 

                <http://www.mygrandmatime.com/> www.mygrandmatime.com

                • 5. Re: Premiere elements 9 not loading
                  shirleyw92681605 Level 1

                  I reloaded 9.0.1 and ran as administrator and now the rendering problem is

                  gone.  There is still a long lag for loading, but I can work with that as

                  long as I know to step away from the computer and give it time.

                  Thanks for your help.

                   

                  God Bless!

                  Shirley Whitney

                   

                  A loving adult does more than provide for a child. 

                  A loving adult grows with a child. 

                  That is why the world and the people in it need children. 

                  <http://www.mygrandmatime.com/> www.mygrandmatime.com

                  • 6. Re: Premiere elements 9 not loading
                    A.T. Romano Level 7

                    Shirley Whitney

                     

                    Thanks for the update. Sounds like good progress. Well done.

                     

                    I am not sure if "don't mess with a good thing" is applicable, however I will give you the following to think about.

                    Would you want to consider doing a free ccleaner run through (regular and registry cleaner parts) to optimize your computer?

                    CCleaner - PC Optimization and Cleaning - Free Download

                     

                    I typically mention its use in between an uninstall and reinstall in order to get rid of leftovers from incomplete uninstalls and reinstalls. It is highly effective for that purpose. But, I am wondering if using free ccleaner without uninstall/reinstall, would give you a computer optimization advantage?

                     

                    ATR