I have tried everything possibly I could think of, including the link you provided which is not related to my issue.
I called adobe and the phone system said I would have to wait 12 - 15 minutes; I have been on hold for over 33 minutes for sales to pickup the phone.
I am surprised how Adobe is able to run this business. This is my first time ever dealing with Adobe and I can honestly say that this is not the company I would ever want to deal with.
Again; Adobe SUCKS!
44 minutes and still on hold!