What codec is his MOV file using?
Open one of the files he gave you in G Spot or Media Info and note the resolution, frame rate and above all the audio and video codecs the program lists.
Then go to Premiere Elements' Edit menu and check the Project Settings. Do they match the video specs?
In most cases Premiere Elements automatically sets up the project to match the specs of the video you add to it. But some Quicktime codecs do not register with the program and the program must be set up manually in order to edit and play back the file efficiently.
Thank you Steve, but after stressing him he found out that the video was in an iPad setup for some reason. He could have check the first time I asked, saved both me and you some time... But he just e-mailed me about it so at least we found the problem.
The problem was that he had sent me an video file that was optimized for iPad... So problem solved.!
Good news, Frode! Please mark this question as answered. Thanks!
Just saw your great news that your issue has been resolved. Mention of involvement of iPad caught my curiosity.
What did you mean by was optimized for iPad?
Video recorded with cell phones, iPad, and other devices that record with a variable instead of constant frame rate have problems in Premiere Elements (many versions). The problems seen range from audio out of sync to not being able to import the video at all. The typical fix is to take the video into a free program such as HandBrake https://handbrake.fr/ to obtain a H.264.mp4 version with constant frame rate instead of variable frame rate and then take that H.264.mp4 into the Premiere Elements project.
Is this what happened to you?
Best wishes moving forward.