3 Replies Latest reply on Aug 6, 2015 6:43 AM by Sheena Kaul

    How to remove extra VIP ID?

    pavelg36611385

      Hello everyone,

       

      I know this question has been discussed here before, but, hopefully, I will manage to solve it without involving the customer to contacting Adobe Customer Support.

       

      The situation is simple:

      Our customer has one Adobe ID which he control 2 VIP agreements with.

      One VIP agreement has active paid users and the other has only expired trial users. The customer is not intending to use or manage the second (trial) VIP, so he just wants to cancel or remove it.

       

      What is the procedure?

       

      Thank you in advance.