2 Replies Latest reply on Aug 6, 2015 3:47 PM by Steve Grisetti

    No video when file is saved

    rachelb97339930

      I recently installed Adobe Premiere Elements 13 to my new laptop (HP 15 TouchSmart). I want to save a project in my video library. However, when it is finished saving the project, I can only hear the audio. There is no video and it plays like an mp3. It reads as a movie clip instead of an mp4 in my library. How can I make sure that it plays an mp4? I am not sure where the problems. There is a matter involving the time lapse of rendering the file. The time jumps from an hour to 15 minutes in a matter of seconds. Any help you be greatly appreciated. Thanks!