So yeah I bought the photography plan a few weeks ago and today I refreshed my laptop (I'm using a windows 8.1) because my web browsers weren't working and my anti virus was acting weird so I decided to refresh it. After refreshing and when I was reinstalling apps that were deleted I found out that what I bought a few weeks ago wasn't in my registered list of products. Also, adobe didn't send me send me an email for my serial numbers and I really don't know what to do because I need it for school. (I'm still in tenth grade but I use it for a school organization.) HELP! i really need it and my parents will get mad for wasting money. I spent so much time on convincing them I don't want their money to go to waste
The only "photography plan" is a Cloud subscription... so have you been paying $9.99 a month?
Cloud Plans https://creative.adobe.com/plans
If you did not have a subscription, just exactly what did you buy?
Check your account to see what it shows for you Adobe ID
If you have more than one email address, be sure to use the same one you used to buy the Adobe product
yes. I paid for a cloud subscription. I've been paying the $9.99 a month. I used the same enail adrdress as my adobe id for subscribong yo creative cloud. I had to refresh my laptop and it deleted creatuive cloud and photoshop and the other applications on creative cloud i installed. i checked my account and in the order history it said i didn't have any orders also i checked on my products and it said i didn't have any registered products. I can't even edit my creative cloud plan but i'm sure i subscribed because i even have the email of the receipt